Despatch First Line Manager

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Strive Supply Chain are a leading management recruitment consultancy, specialising in Supply Chain, Production, Planning, Logistics, Transport & Warehouse Operations, please visit our website for further vacancies and information.

Our client is a leading Non-Food FMCG Distributor who is currently recruiting for a Despatch First Line Manager to manage the late shift at their state of the art site in Didcot, Oxfordshire on a Monday - Friday basis (1400hrs - 2200hrs).

Reporting into the Despatch Operations Manager you will be responsible for overseeing the daily execution of outbound operations across multiple warehouse functions. You will play a pivotal role in leading, developing, and motivating a team to ensure high levels of performance, safety, and customer satisfaction. This includes day-to-day management of workflow, strategic planning of outbound loads, and ensuring compliance with warehouse standards and systems.

Key Accountabilities as Despatch First Line Manager:

• Plan, allocate and manage daily resources to meet despatch targets and service level agreements.
• Lead Daily Information Briefings (DIBs) to set priorities and communicate operational plans.
• Monitor KPIs and adjust plans to ensure productivity and accuracy.
• Ensure effective despatch of customer orders using BY WMS and associated MHE systems.
• Forecast and report on daily volumes and performance trends.
• Analyse operational data to identify bottlenecks and implement improvement actions.
• Manage MHE usage, licensing and reporting of equipment performance and costs.
• Lead a team of warehouse operatives with a focus on high performance, accountability, and engagement.
• Conduct team member reviews, appraisals, and performance feedback sessions.
• Uphold and enforce all H&S, quality and environmental standards.
• Conduct regular audits, MHE safety checks and risk assessments.
• Support go-live of new systems, including process testing and SOP development.
• Identify operational gaps and propose process improvements.
• Work cross-functionally to support new projects and implementations.
• Promote and drive a culture of continuous improvement (Lean, 5S, etc.).

The Ideal Person for the Despatch First Line Manager role:

• Experience in a fast-paced warehouse or logistics environment with team leadership responsibility.
• Strong organisational, planning, and communication skills (written and verbal).
• Ability to lead by example and drive a high-performance culture.
• Proficiency in using WMS (preferably BY WMS) and standard office systems.
• Proven ability to manage change and improve processes.
• Understanding of Health & Safety and warehouse compliance.

This is a fantastic opportunity - we look forward to your application.

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