Desktop Support Engineer

Posted 3 hours 22 minutes ago by Reed Technology

£25,000 - £35,000 Annual
Permanent
Not Specified
Other
Yorkshire, Hull, United Kingdom, HU1 1
Job Description

Location: Hull
Working Pattern: 4 days per week on-site
Employment Type: Permanent

Overview

We are looking for a proactive and customer-focused Desktop Support Engineer to join our team in Hull. This role is ideal for someone who takes pride in delivering exceptional end-user support, enjoys solving technical problems, and has strong hands-on experience with Microsoft Intune and Endpoint Management.

Key Responsibilities

  • Provide on-site 1st-2nd line support across desktops, laptops, mobile devices, and peripherals.
  • Deliver outstanding face-to-face technical support to internal users, ensuring issues are resolved efficiently and professionally.
  • Manage, configure, and support devices through Microsoft Intune/Endpoint Manager, including application deployment, device enrolment, compliance policies, and troubleshooting.
  • Support Windows 10/11 environments, Office 365, and core business applications.
  • Maintain and troubleshoot hardware including desktops, laptops, printers, and networking peripherals.
  • Escalate complex issues to 3rd line or relevant teams when necessary.
  • Maintain accurate documentation, asset records, and ticket updates.
  • Contribute to continuous improvement of IT processes, user experience, and service quality.

Required Skills & Experience

  • Strong experience in desktop/end-user support, ideally in a fast-paced environment.
  • Hands-on experience with Microsoft Intune, Endpoint Manager, and MDM/EMM platforms.
  • Excellent customer service skills - confident dealing with users at all levels.
  • Solid knowledge of Windows 10/11, O365, and general device troubleshooting.
  • Experience supporting hardware, peripherals, and basic networking concepts.
  • Ability to prioritise workload and work independently on-site.
  • Strong communication and interpersonal skills.

Desirable (Not Essential)

  • Experience with Azure AD/Entra ID.
  • ITIL awareness or certification.
  • Experience supporting hybrid or cloud-first environments.
  • Python Basics

What We're Looking For

A friendly, approachable engineer who goes the extra mile for users, communicates clearly, and enjoys being the "face of IT" on-site.

Technical skills are important - but customer service mindset is essential.