Deputy Store Manager

Deputy Store Manager / Department Manager

Contract: 1-Year Maternity Cover Contract

Overview

We at Teamworx are recruiting an experienced Deputy Store Manager / Department Manager to join one of Ireland's leading premium retail brands. This is an exciting opportunity for a passionate retail professional to support the Store Manager in driving commercial success, delivering exceptional customer experiences, and leading a high performing team in a fast paced retail environment.

Benefits

• Competitive salary and excellent employee benefits
• Strong career progression and leadership development opportunities
• Customer focused retail culture
• Premium retail environment with quality products
• Ongoing training and professional development
• Supportive and collaborative workplace

Qualifications

• Previous experience in a retail management or supervisory role
• Proven ability to drive sales and achieve store KPIs
• Excellent leadership, coaching and people management skills
• Strong commercial awareness with experience analysing sales performance and KPIs
• Excellent communication, organisation and problem solving skills
• Ability to motivate, develop and support a high performing team
• Confidence in deputising for the Store Manager when required

Key Responsibilities Customer Experience

• Deliver an exceptional customer experience by ensuring every customer is welcomed promptly and professionally.
• Build strong customer relationships through excellent product knowledge and personalised service.
• Maximise sales through effective selling techniques, link selling and add on sales.
• Promote loyalty programme membership and encourage customer participation.
• Handle customer queries, complaints, exchanges and refunds professionally while turning opportunities into additional sales.
• Support gift wrapping services and maintain excellent customer engagement throughout the shopping journey.

Commercial & Operational Excellence

• Support the Store Manager in achieving and exceeding all store KPIs including Sales, ATV, Conversion, IPT, Margin, Stock Loss and Mystery Shop results.
• Monitor weekly sales performance and assist in implementing action plans to maximise results.
• Maintain high merchandising and visual presentation standards throughout the store.
• Support effective stock management, replenishment and space planning.
• Ensure deliveries, stock control and stockroom procedures are completed accurately.
• Work closely with Marketing, Buying and Warehouse teams to improve overall store performance.
• Ensure full compliance with company policies, procedures, health & safety and security standards.

Leadership & Team Development

• Support the Store Manager in the daily operation of the business and lead the store in their absence.
• Motivate, coach and develop team members to deliver outstanding performance.
• Communicate business updates, store objectives and operational priorities effectively.
• Assist with recruitment, onboarding, training, probation reviews and performance management.
• Lead training initiatives, including internal development programmes.
• Foster a positive, collaborative and customer focused team culture.

Store Standards

• Maintain exceptional store presentation, cleanliness and merchandising standards.
• Ensure products are correctly priced, barcoded and replenished.
• Monitor promotional displays and ensure pricing accuracy.
• Maintain company uniform standards across the team.
• Promote a safe working environment for colleagues and customers.

Suitable Candidates Will Have

Previous experience as an Assistant Store Manager, Deputy Store Manager, Department Manager, Retail Supervisor or Senior Sales Advisor within fashion, luxury retail, homeware, lifestyle, department stores or other customer focused retail environments.

Candidates should demonstrate a passion for retail leadership, customer service excellence and commercial success, with the confidence to lead a team and deputise for the Store Manager when required.