Deputy Restaurant Manager

The Bishops Ave, London, England, N2 0BE

£17.26 per hour

Elior - More than a meal, it's a community.

At Elior, dining is about more than exceptional food. We create welcoming, refined spaces where the over 55 community can come together, connect, and enjoy meaningful moments. Every dish is thoughtfully prepared using fresh ingredients, expert care, and a genuine passion for bringing people together.

Our client, Riverstone Living - Bishops Avenue combines luxury apartments with the services of a private members' club and a boutique hotel. Designed for people over 65, it supports an active, independent lifestyle while offering reassurance through service, security, and wellbeing support.

The Role - Deputy Restaurant Manager

Based onsite at our Bishops Avenue residence, we are seeking a Deputy Restaurant Manager to ensure that every event delivers a seamless, memorable guest experience while maintaining operational efficiency, quality standards, and profitability.

Working Pattern: 2 days out of 7 10:00am - 8:00pm 20 hours per week

This position is eligible for a performance based bonus in addition to base compensation. Bonus amounts and payout timing are determined by individual performance, achievement of team and company goals, and overall business results. Bonus eligibility and structure may vary by year and are subject to the terms of the company's bonus program in effect at the time of payout.

Key Responsibilities

• Champion a resident first culture, ensuring every interaction reflects warmth, professionalism, and attention to detail
• Professionally and promptly manage incoming enquiries via phone and email, following up and driving them through to resolution
• Anticipate client and guest needs, resolving issues discreetly and proactively
• Gather client and guest feedback to continuously enhance the overall experience
• Conduct site show rounds for prospective clients, families, and partners
• Conduct menu tastings and work closely with clients to tailor events to their expectations
• Identify and develop marketing and promotional opportunities to enhance event uptake and brand awareness
• Maintain consistently high service standards aligned with brand and hospitality expectations
• Plan, coordinate, and execute catering services for events including corporate functions, conferences, and social events
• Oversee event setup, service flow, and breakdown to ensure flawless execution
• Collaborate with culinary, sales, and event teams to deliver cohesive and timely service
• Ensure menus, service styles, and event details align with client expectations and brand standards

What can you bring?

• Passion for service excellence and people
• Proven experience as an Event Manager or in a senior hospitality/events role
• Strong project management skills with the ability to manage multiple events simultaneously
• Knowledge of KPIs and marketing techniques relevant to event and hospitality management
• Outstanding communication, presentation, and negotiation skills
• A strong customer service ethos with a genuine passion for creating memorable experiences
• A BSc/BA in PR, Marketing, Hospitality Management, or a related field (preferred but not essential)

Benefits

• Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
• Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
• Leave for life's important moments - whether family, personal or unexpected.
• Give back time - paid volunteering days for the causes you care about.
• Room to grow - career development and learning opportunities for all stages of your career.
• Financial security - pension schemes and life assurance.
• Exclusive discounts - save on entertainment, leisure, and even travel!

We encourage you to apply and look forward to hearing from you.