Deputy Insurance and Claims Manager
Posted 5 hours 21 minutes ago by Old Moat
Permanent
Full Time
Banking & Financial Services Jobs
Lancashire, Manchester, United Kingdom, M21 0
Job Description
About The Role Working Hours: 35 Hours per week
Contract Type: Permanent, Full Time
Closing Date: 09 October 2025
Interview method: In Person
Interview date: week commencing 10 November 2025
This role is subject to:
We're looking for an experienced Deputy Insurance and Claims Manager to join our Audit and Risk Management Service at Manchester City Council. This is your opportunity to play a key role in shaping our insurance and claims strategy, ensuring value for money, and supporting resilience across a diverse and complex organisation.
Why Join Us?
Manchester City Council is bold, ambitious, and collaborative. We're nationally recognised for innovation and excellence, with a strong track record of delivering regeneration, cultural transformation, and public service reform. We've been recognised as:
This role is predominantly office-based with home working where appropriate. You will be able to work flexibly, from home or remotely some of the time; and across Council sites or offices within the Greater Manchester area in support of colleagues, clients and partners.
What You'll Do
As Deputy Insurance and Claims Manager, you will:
We're looking for someone who is:
To apply, please complete the full application process and submit an Expression of Interest (max 2 A4 pages) outlining your suitability and motivation for the role. Your application must include evidence of:
We embrace Artificial Intelligence (AI) to enhance our operations and to innovate our services. However, we value human talent and are looking for passionate individuals to join our organisation. Please ensure you personally complete your application and read all the instructions carefully to maximise your chances of success. Applications that rely too heavily on AI may be rejected during shortlisting. If you are interested in applying and want to find out more about the role, contact Lisa Richards () for an informal discussion. For more information, please refer to the Role Profile.
About Us We're the local council for one of the UK's most vibrant and diverse cities.
Working for Manchester isn't just a job - it's an opportunity to contribute to a city that leads change and transforms lives. Whether it's strengthening communities or driving innovation in public services, you'll play a vital role in creating opportunities and shaping a brighter future for everyone.
Our Manchester is our vision for a fairer, greener, and healthier city - a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours:
We're dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.
Support During the Process
Contract Type: Permanent, Full Time
Closing Date: 09 October 2025
Interview method: In Person
Interview date: week commencing 10 November 2025
This role is subject to:
- Two References - where possible, we require 3 years' history
- Qualification - Level 3 qualification in Insurance or equivalent demonstrable experience
- Casual Car Documentation - The successful candidate will be a designated Casual Car User which means that car journeys may be necessary on an occasional basis, but are not essential to the role. If you do drive, you must always hold a full valid driving licence and provide your own car for use at work, as well as provide all the appropriate documentation. You will receive an allowance per mile of business use.
We're looking for an experienced Deputy Insurance and Claims Manager to join our Audit and Risk Management Service at Manchester City Council. This is your opportunity to play a key role in shaping our insurance and claims strategy, ensuring value for money, and supporting resilience across a diverse and complex organisation.
Why Join Us?
Manchester City Council is bold, ambitious, and collaborative. We're nationally recognised for innovation and excellence, with a strong track record of delivering regeneration, cultural transformation, and public service reform. We've been recognised as:
- LGC Council of the Year 2022
- Disability Confident Leader - the highest level of accreditation
- Best Employer for Health & Wellbeing - Good Employment Charter Awards 2024
- A proud member of the Greater Manchester Good Employment Charter
This role is predominantly office-based with home working where appropriate. You will be able to work flexibly, from home or remotely some of the time; and across Council sites or offices within the Greater Manchester area in support of colleagues, clients and partners.
What You'll Do
As Deputy Insurance and Claims Manager, you will:
- Support the Insurance and Claims Manager and the other Deputy Insurance and Claims Manager in developing and delivering the Council7s insurance and risk financing strategy.
- Manage insurance portfolios, monitor reserves and provisions, and ensure value for money in risk financing arrangements.
- Lead on commissioning, procurement, and management of insurance policies, brokerage, and specialist contracts. Assist with the management of budgets to ensure insurance expenditure is effectively maintained and recharged where appropriate.
- Analyse claims data, commission actuarial reports, and use insights to inform risk management and financial planning.
- Investigate high-risk and high-value claims, ensuring compliance with policy conditions and legal requirements, identifying lessons learnt from claims outcomes, ensuring they are used to inform effective risk management.
- Provide expert advice to senior stakeholders, influencing decisions and driving continuous improvement.
- Deputise for the Insurance and Claims Manager as required, ensuring service resilience and continuity.
- Support the Insurance & Claims Manager in the delivery of insurance and risk financing strategies to partner organisations under Service Level Agreements.
- Manage and develop colleagues to build capacity and capability across the team.
We're looking for someone who is:
- Qualified to Level 3 in Insurance (or equivalent demonstrable experience).
- Experienced in managing insurance portfolios, claims investigations, and financial risk.
- Skilled in analysing complex data, identifying trends, and informing strategic decisions.
- A confident communicator and negotiator, able to influence stakeholders and secure best outcomes.
- Commercially aware, with experience in insurance risk procurement and contract management.
- Committed to equity, inclusion, and the Our Manchester values.
- Strong analytical and problem-solving skills.
- Experience managing budgets and interpreting financial data.
- Knowledge of insurance law claims processes, and risk management best practice.
- People management experience and ability to lead, motivate and develop high performing teams.
- A stimulating, fast-paced role with real impact across Manchester.
- Access to the Local Government Pension Scheme, flexible working arrangements, and hybrid working options.
- Generous leave entitlements, discounted travel schemes, and ongoing professional development.
To apply, please complete the full application process and submit an Expression of Interest (max 2 A4 pages) outlining your suitability and motivation for the role. Your application must include evidence of:
- A Level 3 qualification in Insurance (or equivalent experience).
- Experience managing insurance and claims services in complex environments.
- Alignment with the Our Manchester Values and core competencies:
- Communication
- Analytical Thinking
- Planning & Organising
- Problem Solving & Decision Making
- Financial
- Commercial
- Strategic Thinking
- People Management
We embrace Artificial Intelligence (AI) to enhance our operations and to innovate our services. However, we value human talent and are looking for passionate individuals to join our organisation. Please ensure you personally complete your application and read all the instructions carefully to maximise your chances of success. Applications that rely too heavily on AI may be rejected during shortlisting. If you are interested in applying and want to find out more about the role, contact Lisa Richards () for an informal discussion. For more information, please refer to the Role Profile.
About Us We're the local council for one of the UK's most vibrant and diverse cities.
Working for Manchester isn't just a job - it's an opportunity to contribute to a city that leads change and transforms lives. Whether it's strengthening communities or driving innovation in public services, you'll play a vital role in creating opportunities and shaping a brighter future for everyone.
Our Manchester is our vision for a fairer, greener, and healthier city - a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours:
- We take time to listen and understand
- We work together and trust each other
- We show that we value our differences and treat each other fairly
- We own it and we're not afraid to try new things
- We're proud and passionate about Manchester
- Generous holiday allowance- Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. You can purchase up to two additional weeks.
- A buzzing pension- You'll be enrolled in the UK's largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.
- Enhanced parental and carers leave- Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events.
- Brilliant perks- Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.
- Learn and grow- We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.
- A Good Employment Charter member- We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognise three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.
- Up to 3 days volunteering leave- Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits.
We're dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.
Support During the Process
- Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
- Accessible Formats: Our ReciteMe tool can be accessed through the Accessibility tools at the top of our careers page . click apply for full job details