Deputy Head of Design & Delivery

This is an exciting opportunity to join our team, supporting two world-leading institutions that view technology and digital capability as central to delivering excellent clinical outcomes and leading-edge research.

Main duties of the job

We are seeking two driven and experienced Deputy Heads of Design and Delivery to join the Connect Team, each leading a key area of our digital transformation programme across both organisations. One will lead the Outpatients and Patient Access configuration teams and the other the Oncology, Research and Pharmacy teams; working closely with the respective configuration managers to oversee the day-to-day operations of their teams.

Acting as the lead for the ongoing development of the relevant areas of the Epic system, the post-holders will identify and prioritise projects that align with each Trust's strategic goals. Working closely with stakeholders, you'll guide the delivery of new functionality, support system upgrades and downtimes, and ensure we maximise the impact of our digital tools to deliver measurable benefits.

If you're passionate about digital transformation and making a real difference to patient care - we'd love to hear from you.

About us

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

Job responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

Main duties and responsibilities: Manage a team of configuration managers ensuring that their work, and that of their teams, conforms to the design integrity for the designated applications; utilise expert clinical or operational knowledge and experience to assist in guiding the configuration teams to develop pathways and new processes to support the ongoing configuration and utilisation of each application; meet regularly with the Joint Head of EPR and Heads of Design and Delivery to track the programme's progress and to address integration issues that could otherwise become a barrier to successful transformation. Monitor and manage allocated pay and non-pay budgets for your application teams. Report on budget/spend to the Head of EPR Design & Delivery, incorporating any required cost improvement targets. Apply suitable control measures to ensure application teams operate within their allocated budget and to ensure both RMH and GOSH receive good value for money. Provide line management support to the configuration managers and deal with any HR issues arising, such as sickness and performance, according to Trust policy.

Person Specification Education / Qualifications

• Educated to Master's level or equivalent experience
• Maths and English GCSE or equivalent qualification
• Clinical professional qualification or equivalent experience
• IT qualification in MS Office or equivalent experience
• Qualification in Change Management or equivalent experience
• PRINCE2 Foundation
• Epic Certification

Knowledge & Experience

• Extensive knowledge of clinical, administrative and/or operational workflows and processes within a hospital environment
• Experience of managing significant operational budgets (>£1m pa)
• Good business analytical skills and knowledge of budget management, business case development, financial planning and benefits realisation
• Excellent managerial or strategic operational or clinical knowledge of areas such as Inpatients, Outpatients, Pharmacy, Oncology, Laboratory systems, Theatres or Imaging, including knowledge of relevant operational policies and procedures
• Knowledge of medical terminology
• Experience of managing complex, strategic projects or areas with complex working practices
• Experience of supervising or line-managing staff, including performing appraisals
• Previous NHS experience
• Understanding of Information Governance, SOPs and other governance, national and professional standards of practice or regulations
• Experience of delivering benefits in a healthcare setting through technology implementation
• Experience supporting benefits delivery and change management in healthcare
• Experience of Epic configuration

Skills Abilities / Knowledge

• Excellent organisational and planning skills
• Exceptional leadership qualities to lead, manage, and motivate teams towards common goals
• Excellent communication skills for engaging staff at all levels, including clinical and managerial staff, as well as external suppliers
• Proficiency in IT systems and standard software such as Outlook, Word, Excel, PowerPoint
• Able to prioritise tasks to meet deadlines under pressure
• Ability to present complex information clearly and concisely
• Resilience in unpredictable and intense situations
• Ability to lead meetings at senior levels, resolve conflicts, and work to project plans
• Strong analytical and project management skills
• Ability to influence, negotiate, and motivate senior clinical and managerial staff
• Problem-solving skills based on complex data and situations
• Confidently present and argue cases persuasively
• Focus and concentration for long periods on detailed data and processes
• Ability to translate complex user requirements into application development plans
• Solid business analytical skills with experience in budget management, business case development, financial planning, and benefits realisation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure check for any criminal convictions.

£70,387 to £80,465 per annum including HCAS