Deputy General Manager

We have an exciting opportunity for a Deputy General Manager to join us here at Buzz Bingo Northampton. This role is working full time 44 hours per week and you must be fully flexible to work during all opening hours, paying up to £40,000 p/a depending on experience.

The Role You'll Play

As Deputy Manager you'll play a key part in ensuring consistent delivery of the Buzz Bingo Brand Values and a culture of exceptional customer service at each point of the Customer journey. You'll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club's local strategic plan.

Hit the Jackpot with Our Benefits

• - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
• Thrive App - for your mental wellbeing approved by the NHS
• Buzz Brights Apprenticeships
• Buzz Brilliance Awards - Employee Recognition Scheme
• Buzz Learning, digital learning platform with access to 100s of online courses
• In-house training - IOSH, First Aid, Fire Safety, Gamcare and more
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• 5 weeks Annual Leave plus Public Holidays (pro rated for part time)
• Buy Holidays Salary Sacrifice Scheme - opportunity to buy an extra week's holiday if eligible
• Staff discount 50% off bingo tickets, food & soft drink

Your Responsibilities as Part of Our Team

• Assist the General Manager in ensuring the customer experience is consistently delivered at each point in the customer journey
• Assist the General Manager to implement the brand strategy flawlessly at a local level
• Deputise for the General Manager in all operational aspects of the Club
• Seek opportunities to recognise and appreciate those that go the extra mile
• Evaluate actions to maintain and improve KPI performance based on information provided by the General Manager
• Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day
• Provide input to the club's local strategic plan
• Provide performance expectations through regular feedback and the implementation of performance reviews for all team members
• Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session
• Critically evaluate the feedback received from all Customers and respond to this
• Generate new members and communicate with them appropriately to generate repeat visits including maximising data capture
• Have a highly visible presence in all areas of the club at peak trading times
• Ensure you create a Safer Gambling Environment for all Customers and Colleagues across all channels - online, in club and live

The Winning Combination We're Looking For

• Previous experience managing a team in a face to face customer service role, ideally within leisure, gaming, hospitality or retail
• Evidence of bringing business awareness to decision making and understanding commercial drivers of the business
• Evidence of setting an example for customer service and interaction "on the floor"
• Self aware and welcoming constructive feedback
• Committed to one's own and others' development
• Driven by a need to deliver tangible results

Applicants must be 18+.