Deputy Divisional Director Operations

We are seeking an experienced operational leader to join the Surgery and Cancer Divisional leadership team at Imperial College Healthcare NHS Trust.We are committed to delivering excellent, safe and patient-centred care for the people of North West London and beyond, delivered by highly skilled and compassionate staff.

We are looking for an inclusive leader who acts with integrity, is calm under pressure and builds exceptionally strong and credible relationships across all professional groups to influence decisions across a range of our services. We want to inspire you to take every opportunity to grow, discover and share best practice so you can deliver safe and effective services with great outcomes for our patients.

You must be educated to a Masters level or have equivalent experience plus additional management training and evidence of CPD. You must have considerable experience of working at a senior management level in a complex organisation, including experience of managing large budgets, staff management, managing competing workloads and experience of advising senior managers, executive colleagues and external stakeholders.

Main duties of the job

• Drive the delivery of ambitious targets to continually improve performance within theDivision.
• Support the development of the Division's strategy and ensure alignment with the Trust.
• Support the development of challenging and ambitious service developmentstrategies, anticipating future needs, for each Directorate within the Division, thatcontribute to the modernisation of patient services and significantly improve patientexperience and staff engagement's overall strategy and Integrated Business Plan.
• Support the Divisional Director of Operations in ensuring that each Directorate hasclearly defined performance objectives supported by a management regime to deliver continuous improvement.
• In partnership with the Divisional Director of Operations, ensure that there areeffective channels of communication within the Division.
• Work with the Finance Business Partner in developing and engaging clinicians andmanagers in a collaborative approach to financial management and developingfinancial acumen across the portfolio.
• Support the Divisional Director of Operations in reviewing the divisional workforce toensure it has the right numbers and the right level of knowledge skill and expertiseskill to deliver services in the most effective and efficient way.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk tous at interview.

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviewsplease view the Job Description attachment with the job advert.

Person Specification Education/ Qualifications

• First degree or equivalent level of experience
• Evidence of other professional development e.g. Masters degree or equivalent level of experience
• Extensive understanding of NHS operational management, performance frameworks and regulatory requirements in the acute sector
• Formal training or certification in improvement methodology e.g. Lean, Six Sigma, QI fellowship or equivalent

Experience

• Significant experience of operational management within a large healthcare organisation.
• Demonstrable success in delivering performance targets and improvements.
• Track record of financial delivery including EBITDA target ratio, efficiency savings, income and expenditure targets
• Experience of developing and producing complex business cases
• Extensive experience of leading workforce and organisational change and resolving complex employment issues.
• Proven track record of delivering measurable improvements in productivity, efficiency and quality of service
• Demonstrable experience of leading diverse, multi-disciplinary teams
• Evidence of building cohesive, motivated teams through clear objectives, effective communication and visible leadership
• Experience of managing individual performance including setting standards, addressing under performance, and developing staff to reach their full potential.
• Experience of identifying, assessing and managing operational risks across complex services and promoting a culture of learning
• Experience of implementing digital or data driven operational improvement initiatives
• Experience of working across organisational boundaries or systems e.g. ICS, networked service models.

Skills/Knowledge/ Abilities

• Skilled in translating complex performance and financial information into clear actions and priorities for operational teams.
• Strong financial literacy and understanding of financial management within the NHS including budget setting and cost control; cost improvement planning; business case development and investment appraisal; workforce productivity and resource utilisation.
• Highly developed analytical and problem-solving skills with the ability to use data to diagnose issues, identify solutions and measure impact.
• Ability to lead teams through improvement cycles - from diagnosis and design to implementation and sustainability
• Proven ability to create an inclusive and supportive team culture that promotes collaboration, continuous improvement, accountability and wellbeing.
• Excellent influencing, negotiation, and relationship-building skills, with credibility across clinical, operational and corporate stakeholders
• High level of digital literacy, including use of performance dashboards, benchmarking tools and analytical software e.g. excel, model hospital.
• Demonstrates strong written communication skills, producing concise and compelling reports, business cases and board level papers.
• Actively listens, seeks feedback from patients and stakeholders, and adapts communication style to suit different audiences and situations.
• Shows political awareness and sensitivity, exercising sound judgement in managing contentious or high-profile issues
• Knowledge and ability to apply methodologies for improving productivity and operational performance such as: Lean, Six sigma or continuous improvement techniques; model hospital and GIFT benchmarking approaches; service line management, capacity and demand modelling and process redesign.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.