Deputy Catering Manager - Dudley Zoo NEW Levy £34,474.80 per year Dudley Operations

Deputy Catering Manager - Dudley Zoo, Dudley Full-Time / Permanent

£33,475 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

Role Purpose

We have a fantastic opportunity for a Deputy Catering Manager for Dudley Zoo, to operate the business on a day-to-day basis ensuring designated operational areas are run professionally, efficiently and within budgetary guidelines, meeting and exceeding visitor expectations whilst supervising and developing staff. Accountable to comply with Company policies and procedures. This venue operates seven days per week and this role will involve working weekends, including Bank Holidays.

Key Responsibilities

• Complete accurate forecasting and reporting of financial data in accordance with set deadlines, consulting as necessary with Catering Operations Manager to improve profitability of area.
• Ensure you, your direct reports and others working within your areas of responsibility comply with current health & safety / fire safety legislation and group health & safety policies, procedures and arrangements.
• Implement and manage group health & safety / fire safety policies, procedures and arrangements as applicable to your work activities and working environment.
• Proactively manage resources and take appropriate action to changes in the business.
• Deputise when required in the Catering Manager's absence.
• Ensure staff are trained in all aspects of role - identify training requirements and provide hands on support.
• Supervise temporary staff, provide long term development, handle disciplinary issues and manage absenteeism.
• Implement, monitor and oversee delivery of all standards, meeting and exceeding customer expectations.
• Provide effective complaint handling in accordance with standards by investigating complaints, liaising with customers and staff to determine necessary action.
• Demonstrate high leadership skills to foster group morale and staff motivation.
• Allocate duties and responsibilities to all team members.
• Ensure that all pre booked goods and services are carefully noted and delivered to customer satisfaction.
• Control temporary labour budget.

Why Join Us?

We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.

Benefits

• Medicash - Healthcare benefits including dental, optical and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare - Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment discounts - up to 55% off cinema tickets
• Health & Wellbeing discounts - discounts for Nuffield Health (20%) and Pure Gym (10%)
• Travel discounts - discounts with holiday companies such as TUI and Expedia
• Shopping discounts - save up to 15% at high street and online stores by purchasing Shopping Cards
• Meals on duty
• Vodaphone discounts
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 23 days + bank holidays and additional day off for your birthday
• 2 days additional leave following return from maternity leave during first year back
• Competitive and supportive family benefits
• Day off for baby's first birthday
• Holiday purchase scheme
• Ongoing training & development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products