Deputy Advice Services Manager - Adviceline
Posted 2 days 2 hours ago by Citizens Advice Rushmoor
The purpose of this role is to support the Advice Services Manager in leading and managing Citizens Advice Rushmoor's telephone and digital advice channels, including Adviceline and related services. The postholder will take day-to-day responsibility for supervising Adviceline sessions, case-checking, and maintaining quality standards. They will oversee the recruitment, induction, and supervision of Adviceline volunteers, ensuring consistent, high-quality advice delivery. The role also contributes to service-wide quality assurance, performance monitoring, and compliance with Citizens Advice and AQS standards, taking early action where improvements are needed and keeping the Advice Services Manager informed. In addition, the postholder will help develop new initiatives to enhance telephone and digital advice provision and will deputise for the Advice Services Manager when required.
Hours: 22.5 hours per week up to full time (37 hours), please indicate your desired hours at application.
Period: Permanent Contract, starting as soon as possible
Location: Aldershot/Farnborough offices
Please note: Applications will be considered on a rolling basis, so we may close the advert early.
How to apply: Download the job pack below
Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
Citizens Advice Rushmoor is a Disability Confident Employer (Level 2).