Delivery Program Manager

About the Role

We're looking for an outcomes-first Delivery Program Manager to own complex, cross-functional initiatives from idea through to realised impact. You'll partner with Product, Engineering, and Business leaders across R&D, translate ambiguous strategy into clear plans, unblock teams across functions, and follow value through to realisation. For you, "done" is the moment the customer and business outcome lands.

What You Will Do

Own End-to-End Program Delivery

• Drive complex programs from initiation through to value realisation, with integrated plans across scope, dependencies, milestones, risks, and value assumptions


• Translate product and business objectives into sharp execution plans with measurable outcomes

Drive Business Value Realisation (the core focus)

• Define outcomes, success metrics, and value hypotheses up front with Product and Business stakeholders


• Track adoption, impact, and realised value after release; surface gaps and drive corrective action

Lead Across Functions

• Coordinate across Product and Engineering teams, manage dependencies and critical paths, and facilitate program-level planning and retrospectives


• Create clarity where there is ambiguity, and momentum where there is friction

Govern, De-Risk, and Communicate

• Establish effective governance and reporting; identify and elevate risks early with clear options


• Deliver concise, outcome-focused updates to senior stakeholders

Raise the Bar

• Spot systemic delivery and value-realisation gaps, contribute to APMO standards and playbooks, and embed AI into day-to-day coordination and reporting

Measures of Success

• Programs delivered against committed business outcomes


• Business value realised post-release (adoption, impact, ROI)


• Cross-functional alignment across Product, Engineering, and Business


• Early surfacing and resolution of risks and dependencies


• Contribution to APMO maturity and ways of working

What You Need to Succeed

• 5+ years delivering complex, cross-functional programs end-to- end, including post-delivery outcome follow-up


• Deep delivery at scale expertise, with the judgement to adapt frameworks to context


• Strong working partnerships with Product Management and Engineering leadership


• A clear understanding of how product delivery connects to customer value and business results


• Comfortable challenging "done" until the outcome lands; builds credibility with stakeholders and welcomes productive friction


• Strong command of agile and hybrid delivery models; concise, structured, influence-led communication

Key Traits for Success

• Outcomes-first - prioritises impact over activity


• Comfortable in ambiguity, and creates structure rather than waiting for it


• Highly collaborative, with the confidence to push back when delivery drifts from value


• Strong bias for action, experimentation, and continuous improvement

Additional Skills That Will Set You Apart

• Experience in Software as a Service (SaaS) or enterprise software environments


• Exposure to value tracking or outcome frameworks


• Track record of evolving existing norms

Equal Opportunities at Sitecore

Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.