Delivery Manager (IT/FR/UK)

Select how often (in days) to receive an alert:

Country/Region: IT

Connect with Eutelsat Group

Be part of a new era in communications, transforming connectivity with Eutelsat Group - the world's first GEO-LEO integrated global satellite operator.

As a global leader in satellite communications, we provide infinite connectivity, broadcasting television channels and packages, transmitting news reports, and providing wholesale broadband Internet access services.

With Eutelsat Group, you'll get to:

• Pioneer the future of space technology
• Bring connectivity to remote frontiers
• Collaborate with customer-centric experts
• Embrace cultural diversity in our global team

Where your skills ignite opportunities and you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat Group, we're united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in space.

Why Eutelsat Group?

• Commitment to Diversity & Inclusion: With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace. We take pride in being led by a female CEO, with one-third of our executive team and 60% of our board represented by women.
• Ways of Working That Drive Us: As "One Team," we work collaboratively towards shared goals, with customer-centricity, respect, and inclusivity as our guiding principles.
• Sustainability at Our Core: At Eutelsat Group, sustainability is more than just a word; it's woven into our strategy. We're dedicated to balancing social, environmental, and economic growth - both on Earth and in space.
• Work-Life Balance: We offer flexible schedules and hybrid/remote work options to help you balance your personal and professional life. We are committed to supporting your well-being and ensuring you have the flexibility to succeed both at work and at home.

Ready to grow with us? Apply today and help us build a more inclusive, sustainable future in satellite technology.

Who You Are:

You are a natural team leader who excels at coordinating efforts across multiple groups to achieve business goals. With a talent for navigating customer-facing challenges, you bridge gaps to fulfill contractual commitments effectively. You adapt your communication style to various situations and audiences, demonstrating excellent prioritization, anticipation, and leadership skills. You are passionate about technology, proficient in project management, and possess a strong business acumen. You thrive in fast-paced environments and are ready to build a robust network within our organization.

As a Delivery Manager, you will work closely with different functions inside the Eutelsat Group (Engineering, IT, Operations, Commercial, and Legal teams), leading coordination activities and supporting the Delivery team to ensure that business objectives are met consistently for both internal and external customers. Your technical background combined with your superior communication skills will be the foundation to lead multi-discipline, highly technical program initiatives.

Successful candidates will have a strong program management and system design background, be detail-oriented, self-driven, and have excellent problem-solving abilities.

What You'll Do:

• Coordinate programs in the satellite internet connectivity domain, managing service implementation requests and providing both internal and external customers with technical analysis results, detailed planning, and cost analysis.
• Ensure customer satisfaction and deliverable quality by managing business request priorities, defining clear execution plans, and anticipating potential issues.
• Coordinate cross-functional teams to align with business objectives, removing roadblocks to revenue, and communicating objectives, plans, issues, and risks to stakeholders.
• Develop and promote best practices for business support processes and governance, contributing to continuous improvement initiatives within the team.
• Apply, implement, and continuously improve the Demand Management Process to address demand requests from internal and external customers, focusing on the Product Delivery domain.
• Facilitate the handover of responsibilities and knowledge transfer to technical and operational teams involved in customer service implementation phases.

What It Takes:

• Preferred master's degree in Engineering, Computer Science, Information Technology, or a related field, or a bachelor's degree in Business Management or related field with some telecom experience.
• 5+ years of customer-facing Technical Product or Program Management experience in telecom companies or related industries, including scope, schedule, budget, quality, risk, and critical path management.
• Familiarity with Product Development practices and processes, executing/delivering product and technical roadmaps.
• Strong project management skills, with certifications such as PMI PMP or Prince2 being advantageous.
• Good knowledge of Telecommunication and IT systems, especially satellite and networking systems.
• Demonstrated leadership, with the ability to anticipate needs and prioritize effectively. Drive progress with a commercial mindset and a customer-first, can-do attitude.
• Excellent written and verbal communication skills, capable of bridging gaps between C-level executives and subject matter experts, building trust with customers and partners.
• Strong decision-making skills, effectively prioritizing multiple issues and requests, and communicating plans clearly to stakeholders.
• Exceptional team spirit, mentoring, training, and coaching skills to bring out the best in others.
• Ability to implement new processes or procedures and promote best practices.
• Proficiency in written and spoken English (C1/C2). French and Italian are a plus.
• Ability to travel if required.

What We'd Love:

• Familiarity with Requirements Analysis and Solution Design best practices, with a focus on Agile Methodologies (Kanban, Scrum, etc.).
• Basic knowledge of BSS/OSS, NMS/EMS systems.
• Good knowledge of TCP/IP networking basics and network design principles.
• Knowledge of B2C and B2B Internet Service Providers business models: backhauling, maritime, aviation services, governmental, or critical applications.
• Knowledge of Business process principles and best practices, including Product Development, and experience with change management initiatives.
• Experience defining KPIs/SLAs used to drive multi-million euro businesses and reporting to senior leadership.

Where You'll Be: Turin/Paris/London (reporting to Turin)

The Eutelsat Group treats the protection of personal data seriously. By submitting this application, you agree to the collection and retention of your personal data by the Eutelsat Group and acknowledge the notice and terms of Eutelsat's Privacy Policy (as amended).

This role is a Eutelsat Group job opening; all open roles are posted on the current OneWeb and Eutelsat websites. Your application may be viewed by both teams.