Delivery Lead - Airport & Ground Experience

Job Description - Delivery Lead - Airport & Ground Experience (17008)

Job Description

Delivery Lead - Airport & Ground Experience ( 17008 )

Description

Delivery Lead - Airport & Ground Experience

Hybrid/Luton

We are easyJet - a FTSE-250 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you're reading this, you have probably already been an easyJet customer, and you'll know that there is no more iconic (or Orange!) travel brand in Europe.

We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We're on a mission to make low-cost travel easy - and whatever your role here, you'll connect millions of people to what they love using Europe's best airline network, great value fares, and friendly service.

What makes us easyJet? Our Promise Behaviours - we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.

Join Our Mission: Transforming the Travel Experience

At easyJet, we are reshaping the future of travel. We are transforming our Airport & Ground Experience through modern product-led technology, operational excellence, automation, data, and AI-enabled capabilities.

Our mission spans over 150 airports and operational locations. We build and support the digital products that power airport operations, passenger processing, baggage handling, frontline ground crews, and critical infrastructure.

As our Delivery Lead, you will sit on our Mission Leadership Team. You will orchestrate our high-scale delivery system, turning product roadmaps and strategic tech initiatives into reality across our global network.

Role Purpose

Your core focus is to lead and evolve the delivery operating model for our entire mission. You will provide strategic leadership, governance, and coaching to a team of Regional Delivery Managers executing airport deployments across Europe. By partnering closely with Product Managers, Technical Leads, and Domain Architects, you will drive predictable, high-performing tech rollouts that keep our airline flying efficiently.

Requirements of the Role

Key Responsibilities

• Own and scale the delivery framework, aligning multi-product tech rollouts with broader business priorities.
• Manage mission-level planning, establishing clear governance, tracking KPIs, and resolving cross-product dependencies.
• Lead RAID management (Risks, Assumptions, Issues, Dependencies), driving swift escalation and problem-solving.
• Line manage, coach, and develop a high-performing team of Regional Delivery Managers.
• Align regional capacity with mission priorities to ensure seamless local delivery execution.
• Oversee all airport technology deployments and change initiatives across our network.
• Enforce strict operational readiness criteria (supportability, training, service acceptance) before any product transitions live.
• Define and maintain delivery metrics and flow measures, building dashboards to track delivery health and predictability.
• Remove systemic blockers to scale throughput and promote a culture of continuous learning.
• Act as the primary delivery authority for senior Technology and Operations leadership.
• Manage external suppliers and Ground Handling Partners to keep rollout timelines tightly aligned.

What We Are Looking For

• Proven Delivery Leadership: Extensive experience steering complex tech delivery systems, agile frameworks, and product-led operating models within a scale environment.
• Aviation or Logistics Expertise: Strong baseline understanding of the commercial and operational realities of a high-volume, low-cost airline (or a similarly complex, 24/7 operational industry).
• People Leadership: Proven success managing, coaching, and scaling distributed or regional delivery teams.
• Deployment Rigour: A sharp focus on operational readiness, transition to support, and risk mitigation for high-stakes software or infrastructure rollouts.
• Stakeholder Mastery: The communication skills to influence internal product/tech teams, senior operational leaders, and external third party suppliers alike.

Ready to make travel easyJet-style? Apply today to take ownership of the technology that moves millions of passengers every single day.

What you'll get in return:

• Competitive base salary
• 25 days holiday, pension scheme, life assurance, and a flexible benefits package.
• Discounted staff travel scheme for friends and family
• Annual credit for discount on easyJet holidays
• 'Work Away' scheme, allowing you to work abroad for 30 days a year
• Electric vehicle lease salary sacrifice scheme

Location & Hours of Work

We operate a hybrid working policy of 40%-60% of the month spent with colleagues.

We look forward to your application and the possibility of you flying high with our team!

Reasonable Adjustments:

At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at . We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation