Delivery Director (Retail) - Global Digital Consultancy

Delivery Director (Retail) - Global Digital Consultancy

Location: London (Hybrid; 2 days/week onsite)

We're supporting a global digital consultancy that delivers complex digital transformation and engineering programmes for some of the world's most recognisable brands. They are now hiring a Delivery Director to lead delivery excellence across one of their flagship enterprise retail accounts in the UK.

This is a senior leadership role for someone who can combine commercial accountability, operational rigour, and enterprise-scale delivery management, while maintaining strong relationships with senior client stakeholders. You'll be responsible for ensuring high-quality, profitable delivery across multiple programmes and shaping the future roadmap in partnership with client leadership.

What You'll Be Doing End-to-End Delivery Leadership

Own the delivery of large-scale, multi-workstream digital transformation programmes for an enterprise retail client.

Ensure engagements run smoothly, profitably, and predictably - meeting scope, quality, timelines, and commercial targets.

Lead cross-functional delivery teams across engineering, data, design, and product.

Manage account-level commercial performance: forecasting, budgeting, margin control, utilisation, and contract adherence.

Support proposal development, scoping, and pricing for new initiatives within the account.

Identify delivery efficiencies and continuously optimise ways of working to protect profitability.

Stakeholder & Relationship Management

Build trusted relationships with senior client stakeholders, providing visibility, clarity, and confidence around delivery progress and risks.

Act as the escalation point for delivery issues, ensuring fast resolution and proactive communication.

Work closely with internal leadership (engineering, product, sales) to maintain alignment and ensure delivery readiness.

Strategy, Governance & Continuous Improvement

Implement delivery governance frameworks across the account, ensuring consistency and operational excellence.

Introduce and champion Agile, Lean, and product-centric methodologies to improve throughput and delivery quality.

Shape the long-term transformation roadmap in partnership with client and internal stakeholders.

Lead and mentor delivery managers, programme leads, and multi-disciplinary teams.

Foster a culture of accountability, collaboration, and high performance.

Support talent planning, capability building, and organisational scaling within the account.

What We're Looking For

Proven experience as a Delivery Director, Programme Director, or Senior Delivery Lead in a digital consultancy, engineering services company, or large-scale tech environment.

Strong background delivering complex digital programmes for enterprise clients - ideally within retail, ecommerce, or consumer-facing sectors.

Confident managing large, multi-disciplinary delivery teams across multiple workstreams.

Strong commercial acumen: experience with budgets, forecasting, SOWs, margins, and delivery KPIs.

Excellent stakeholder management and communication skills, able to engage effectively at director and executive levels.

A proactive, solutions-oriented mindset with the ability to bring structure, governance, and clarity to complex environments.

Why This Role Matters

This is a high-impact position within one of the consultancy's most strategic retail accounts. You'll have full ownership of delivery outcomes, significant commercial influence, and the opportunity to shape how a global brand executes its digital and technology agenda.

If you'd like to apply, please send your CV to