Deliveries Team Leader - Fleet New Gateshead, England, United Kingdom

About Us

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

Employer Summary

We believe our people are our greatest asset, and we're committed to recognising the valuable contribution each person makes. That's why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Job Details

Permanent, Full Time

40 hours per week (Monday-Friday 9:00am-5:30pm) - Hybrid working

Competitive salary + bonus opportunity

Overview

We have a brand new opportunity for a Deliveries Team Leader to join our team and support the effective day to day operation of our Deliveries function at Group Fleet Gatshead. This role is ideal for someone with strong organisational skills, a solid understanding of fleet operations, and the ability to support both colleagues and management in a fast paced environment.

You will oversee daily vehicle progress, maintain accurate reporting, and contribute to cost efficient working practices. You will also provide reliable holiday and absence cover to ensure continuity of service, and support colleagues with customer complaints during periods of high volume.

Role Responsibilities

• Oversee daily Deliveries Team activity to ensure vehicles are progressed accurately and efficiently.
• Prepare and maintain reporting to support forecasting and team performance.
• Support colleagues with customer complaints during busy periods, escalating where required.
• Identify opportunities to improve cost efficiency and enhance customer service.
• Attend stakeholder calls and support management with updates and actions.
• Provide holiday and absence cover to maintain service levels.
• Contribute to a positive, collaborative and inclusive team culture.

Skills & Experience

• Strong knowledge of fleet operations.
• Excellent organisational and time management skills.
• Ability to work independently and collaboratively.
• Confident in interpreting and producing reporting.
• Strong communication and interpersonal skills.
• Calm, solutions focused approach under pressure.
• High attention to detail and accuracy.
• Flexibility to support during periods of high workload or absence.

Core Benefits

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months' full pay for maternity and adoption leave, and 2 weeks' full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments
• Eyecare vouchers to help cover vision care needs
• Smart Health - 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Optional critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing

• MyView PayNow - access a portion of your pay as you earn, with features to stream, save, and track your money through a user friendly app
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection
• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

Equal Opportunity Statement

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.