Degree-Level Apprentice Service Desk Engineer

Location: CambridgeSalary: £18-20K Job Type: Full timeContract Type: PermanentAre you?looking for?an apprenticeship?that offers varied and interesting?opportunities and up-to-date?training?options? Do you?have a?keen interest in?a career in?IT and?a strong affinity?for?problem-solving and helping?people? If so, then?we would?love to hear from you! Our?superb?Service Desk team?are at the core of Bridge Partners,?providing?excellent customer service and technical support. Join our team and get ready to make?a big impact!? About Bridge PartnersBridge Partners is an MSP based in Cambridge,?providing?outsourced IT around the UK and overseas! We?provide?bespoke onsite & remote support to?ground-breaking SMEs in industries like biotechnology, life sciences, and finance.?We're?all about long-term relationships that embody our core values of?Clarity,?Partnership, and?Quality. What we can offer you:?

• Working with a friendly bunch of people who have passion and ambition!
• Certifications through our partnership with Microsoft.
• Profit share scheme.
• BUPA health insurance and enhanced pension scheme.
• 33 days holiday (including Bank Holidays), increasing by one day every 2 years you work with?us.
• Our office is a short walk from Cambridge North train station and local bus routes. We also offer free parking.
• Social events, such as go karting, pizza making, escape rooms and many more!

If required, we will look at offering you visa sponsorship after your visa ends. Please note, we do not offer employment to candidates who need visa sponsorship immediately. A day in the lifeWith this apprenticeship, you will be working towards a BSc in Digital and Technology Solutions with QA. For more information on what you will learn during this apprenticeship, please look at the course brochure. During the programme, you will spend 80% of your time on the job, applying what you have learnt. This will be based in our Cambridge office, Monday to Friday, for 37.5 hours a week. You will be working a varied shift rota of 08:00-16:30, 09:00-17:30 and 10:00-18:30.Providing 1st line support for clients, managing a wide variety of incoming tickets, phone calls, and enquiries.Diagnose and troubleshoot IT issues through engaging discussions and remote sessions with end users. Managing security tasks such as processing new starter and leaver requests, password resets, site permissions etc.Monitoring client servers and backup data for anomalous behaviour, and adverse client impact. Identifying and troubleshooting client backup failures.You will also embark on thrilling project work for our clients, where you'll configure and build client machines and remotely monitor their systems and services.As you reach a suitable technical level, there will be opportunities for you to progress in the business! You could venture into projects, account management, strategic IT advice, cyber security, and even on-site support. What we need from youIf you love tech, we want to know about it. You do not need to have already studied IT, but you will need to have a passion to learn more about it.The ability to build strong relationships with the team and clients. Excellent customer service: you must be a people person with patience and be able to communicate effectively. Great problem-solving skills with the ability to see the challenge through. A willingness to learn?and?develop your IT skills. If this sounds like you, apply today! REF-213052