Data Center Engineer

Key Responsibilities:

• Monitor and manage various ticketing queues.
• Install new systems, including labeling, documentation, testing, configuring, and documenting.
• Perform patch activities.
• Troubleshoot cabling issues.
• Handle and coordinate remote hands requests.
• Monitor environmental systems and take necessary actions.
• Manage work permits.
• Oversee and supervise supplier activities.
• Manage and perform minor project tasks (junior project management).
• Participate in major project activities.
• Follow standard ITSM processes (change management, incident management).
• Conduct visual inspection rounds and address any issues found.
• Maintain cleanliness and organization of data centers and hub rooms.

Qualifications:

• Experience in a data center, hosting, or telecommunications organization.
• Knowledge of IT infrastructure and cabling standards.
• Familiarity with IT equipment (servers, switches, firewalls, etc.).
• Understanding of networking and TCP/IP.
• Knowledge of server operating systems (Windows/Linux) is a plus.
• Familiarity with industry standards (e.g., BICSI, ASHRAE) is a plus.

Skills and Attributes:

• Team player with strong interpersonal and communication skills.
• Service-oriented attitude.
• Continuous improvement mindset.
• Knowledge of Windows and MS Office software.
• Capable of working in a highly regulated environment.
• Strong documentation skills.