Data & Analytics Manager

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Data & Analytics Strategist

Responsibilities

• Gains industry and market expertise by participating in various projects to provide clients with a "benchmark" perspective.
• Possesses a comprehensive understanding of the Analytics sector and the industry, contributing to business objectives by developing new products and services aligned with client needs.
• Analyzes, estimates, and develops proposals to support the commercial team.
• Identifies when specialists from other service lines or knowledge areas are needed to enhance client advisory.
• Implements mechanisms to identify and control commercial risks during the pre-sales phase.
• Analyzes and interprets risks before project initiation and communicates them to Operations.
• Directly engages in delivering services for highly complex and high-risk projects, in coordination with Operations.
• Develops new methodologies within their field of responsibility to impact the work of others and improve area outcomes.
• Evaluates implementation results against the proposed solution, assessing efficiency and customer satisfaction.

Acts as a role model for the team, managing their development as a People Lead:

• Establishes and implements a communication strategy to clearly define team objectives.
• Develops and manages talent within the team, leveraging tools to enhance people and organizational goals.
• Conducts logical analyses, identifies issues, seeks and interprets relevant information to share and coordinate data within the team, and helps remove obstacles to progress.
• Supports, encourages, and motivates team members to foster commitment to the organization and area objectives.
• Listens to team members, gathers their professional and personal needs, and collaborates with HR to facilitate career development.
• Participates in decision-making regarding professional development, evaluation, and team performance.

Qualifications & Skills

• Bachelor's degree in Computer Engineering, Business Administration, or a related field (or equivalent vocational training).
• Strong foundation in platform development, organization, time management, conflict resolution, prioritization, methodologies, and English proficiency.
• Extensive experience in business data collection, interpretation, and process optimization.
• At least 5 years of experience in a similar role (Project Manager / Solution Architect).
• Proficiency in software tools related to the core technologies of the implemented applications.
• Collaboration with business units and technology teams to enhance services, environments, and customer experience.
• Data Engineering & Cloud: Talend, Pentaho, Datorama, SQL, Python.
• Analytics & BI: Tableau, Power BI, Salesforce CRM Analytics.
• Languages: English proficiency.

WHAT DO WE OFFER

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Certifications plan. Improve your skills and get the official certificate from our main partners.
• Home Office. You decide and we support you.
• Flexible retribution (public transport ticket, Ticket restaurtant, ).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention
• Professional development: Evolve, grow and get where you want to go.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data - all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating: 4.9/5), and we've been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people - guided by our values: , and . We grow .