D365 Support Analyst - SC Cleared - JS11029MS

Job Reference: JS11029MS

£250 - 300 per day

D365 Support Analyst

Location: 100% Remote Work - Must Have CTC Clearance

Our client is seeking an experienced D365 Support professional to join their team on a short-term basis to support an ongoing project. The candidate must possess a current CTC clearance to be eligible for this role.

Key Skills:

• Triage and assess user-raised tickets to identify defects or configuration issues.
• Provide support for a live Dynamics 365 Customer Service environment.
• Perform system administration tasks including user setup, permissions, and basic troubleshooting.
• Escalate technical issues to the external development partner when appropriate.
• Act as a liaison between internal users and the external development team.
• Strong working knowledge of Dynamics 365 Customer Service and experience in defect triage is essential.
• Ability to interpret and communicate technical issues clearly to both technical and non-technical stakeholders.
• Experience supporting a new system with limited documentation.
• Excellent problem-solving skills.
• Power Pages experience is a plus.

Additional Information:

Due to high application volume, only suitable candidates will be contacted for an interview.

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