D365 CE Call Centre Ops Consultant - Hybrid (Omnichannel)

A leading consultancy firm is seeking a Dynamics 365 Call Centre Operations Consultant in the East Midlands. In this hybrid role, you'll leverage your expertise in omnichannel customer service solutions to enhance client interactions. Responsibilities include leading the implementation of D365 CE Customer Service, configuring communication channels, and integrating Teams Telephony. Strong qualifications in customer engagement and telephony technologies are required. Competitive pay and employee benefits offered.