CX Lead for Vulnerable Customers (12-Month FTC, Hybrid)

A leading healthcare company in Tunbridge Wells is seeking a Customer Experience Manager for a 12-month full-time FTC. The role involves developing and executing a strategic customer experience vision, driving initiatives for improvement, and ensuring alignment with consumer duty commitments. Applicants should possess experience in customer experience roles, with a focus on vulnerable customer needs. The position offers competitive salary, a hybrid working model, and various employee benefits including pension and medical cover.