Customer Waterfront Lab Product Owner

Customer Waterfront Lab Product Owner page is loaded Customer Waterfront Lab Product Owner Apply locations Edinburgh time type Full time posted on Posted Yesterday time left to apply End Date: May 14, 2025 (12 days left to apply) job requisition id 134398

End Date

Tuesday 13 May 2025

Salary Range

£104,992 - £123,520

We support flexible working - click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

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Job Description

Job title:Customer Waterfront Lab Product Owner

Location:Edinburgh

Salary: Circa £150k DOE

Hours:Full time

Working Pattern:Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at our Edinburgh office.

About this opportunity:

We have an exciting opportunity in Insurance, Pensions, and Investments (IP&I) to join our Waterfront Platform as the Lab Product Owner for the Customer Waterfront Lab, reporting to our Business Platform Lead. The lab's purpose is to develop a differentiated digital proposition, transforming how people plan, protect, and save, to secure their financial future.

Using agile methodologies, we iteratively release value for customers and the group, aligning with our purpose of "Help Britain Prosper." The lab and our colleagues make a difference through our work to achieve the right outcomes for customers.

As the Lead Product Owner, you'll define, build, and deliver the Lab's ambitious strategy, working closely with colleagues to ensure success and positively impact customers' financial security.

What you'll be doing:

• Leadership: Leading the116-colleague-strong lab across Edinburgh and India, collaborating closely with the Engineering Lead.
• Customer Strategy: Crafting and being responsible for the customer strategy for the digital estate.
• Direction and Vision: Ensuring teams prioritise the right things to deliver value to customers and collaborators. This will be based on delivering the Digital strategy through its transformational journey, ensuring the team focus on the benefits being released to the customer and the business. This is key for us as we grow and attract customers with new features across our channels.
• Team Prioritisation: Ensuring Product Owners, Engineering Leads, and Senior Integrators understand priorities and how they individually and as part of teams can add customer value through delivery.
• Performance Accountability: Accountable for performance against key results, including cost of ownership, backlog delivery, simplification, and customer satisfaction.
• Risk Management and Culture: Handling risks, aligning vision and roadmap with strategy, and encouraging a collaborative, innovative, and empowered team culture.

Why Lloyds Banking Group:

Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too!

What you'll need:

• Customer and Digital Strategy experience: Proven experience of developing and implementing a customer and digital strategy at scale.
• Product Owner Experience: Leading the creation and evolution of digital first proposition. Handling a backlog, making priority decisions, and explaining these across various changes. Experience in supervising benefits realization across customer, commercial, and technology changes.
• Market Understanding: Strong understanding of the UK Pensions, Investment, and Protection Market, acquired through operational and change roles, ensuring delivered features meet industry standards.
• Resource and Budget Management: Experience in planning and managing resources and budgets, ensuring the production of valuable product features while prioritising and running tasks effectively.
• Collaborative Leadership: Confirmed experience working closely with collaborators up to director level, leading and running a multi-location delivery team.
• RAID Management: Understanding RAID management, with proven examples of leading delivery risks and raising them at the appropriate time and level.
• Technical Understanding: Adequate understanding of technology to assist the team through blockers and ensure efficient solutions within the group's wider IT ecosystem.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.

We're proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.

We also provide reasonable adjustments throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you'd like an adjustment to the recruitment process just let us know!

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares!
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you're excited by the thought of becoming part of our team, get in touch. We'd love to hearfrom you!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

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About Us

With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.

Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.

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