Customer Underwriting Advisor

Job Overview

Customer Underwriting Advisor - Permanent, Full Time - 37.5 hours per week (Mon-Fri). Location: Bupa Place, Salford Quays (M50 3SP).

Salary: £28,200 per annum plus excellent Bupa benefits. Hybrid working can be considered once the successful candidate is fully competent in the role.

Key Responsibilities

You will:

• Speak with members over the phone who wish to make claims in the early stages of membership while assessing medical reports and liaising with healthcare professionals to establish eligibility in line with underwriting terms.
• Review paperwork received into the department, including new business applications, maintenance of existing membership, Healthcare practitioner questionnaires and special condition related enquiries, and ensure all are dealt with in a timely fashion.
• Obtain all relevant medical information required to evaluate a correct outcome.
• Service members at different stages of their claiming journey where medical assessment involvement is required, and communicate the decision to the member in a clear and concise manner.

Key Skills & Qualifications

• Previous experience of working in a busy contact centre with strong customer focus skills.
• Excellent attention to detail with the ability to identify and analyse sources of data to make sound decisions and recommendations.
• Excellent communication skills, both written and verbal, with the ability to communicate with tact and diplomacy on sensitive medical issues.
• Proficient keyboard skills and ability to navigate PC systems.
• Good telephone manner with objection handling skills and experience of dealing with complaints.
• Excellent organisational skills, able to manage time effectively.

Benefits

• Holidays - 25 days + Bank Holidays with the option to buy or sell some of your annual leave entitlement.
• Bupa Staff Health Trust - bespoke healthcare cover for you and your family.
• Wagestream - early access up to 40% of accrued wages within minutes.
• Pensions / Life Insurance - join one of Bupa pension plans up to 12%.
• Parental Leave - schemes for adoption, birth parents and co parents.
• Extensive L&D program including internal development and access to apprenticeships.
• Free health assessments every 2 years to support both body and mind.
• Emotional Wellbeing online - self guided programmes via SilverCloud Health.
• Match Funding - up to £250 per employee per year when funding a registered charity that supports health and wellbeing.

Equal Opportunity & EEO

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview or assessment to disabled applicants who best meet the minimum criteria for the role. We welcome applications from people with diverse backgrounds and experiences.

We are committed to ensuring you are treated fairly during the recruitment process and to offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

Contact

If you require information regarding this role in an alternative format, please email:

Application process: If you are suspected of using AI at any point during our recruitment process, your application will be declined.