Customer Team Member

Customer Team Member

Location: Chorley New Road, Horwich, BL6 6JZ

Pay: £13.04 per hour

Contract: 16 hours per week + regular overtime, permanent contract, part time

Working pattern: A mix of opening, closing, and mid day shifts, with flexibility across the week including at least 2 evening shifts and 1 weekend shift. Either Friday after 6pm, any shift on Saturday, or Sunday. We're happy to discuss your availability further at interview.

Full, paid training provided.

You must be aged 18 or over to apply for this role as it may involve working before 6am or after 10pm, or other business related needs.

We're looking for Customer Team Members to join our team at Co op, and play a key role in delivering friendly, helpful service in your local Co op store.

Why this job matters:

You'll help keep our shelves stocked and support sales, ensuring customers can find what they need. You'll be a familiar face in the community, getting to know customers and helping us stay connected with local and national charities. You'll promote Co op membership, helping more customers enjoy the benefits of our unique business model.

What you'll do

• Support the day to day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
• Work with your team to keep the store running smoothly
• Work hands on on the shop floor and tills, and in our in store bakery, contributing to daily operations to create a great shopping experience
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
• Ensure the store is safe and legal - keep shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Promote Co op Membership and support your local community

What you'll bring

• A genuine passion for helping people and delivering great customer service
• The ability to work flexibly across a number of shifts and as part of a team
• An interest in retail and working in a busy store environment (experience not essential)

Benefits

• Full training and career development resources
• 30% discount on all Co op products in store
• Flexible access to your pay as you earn it
• A pension scheme with up to 10% employer contributions
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• 24/7 access to GP appointments, and colleague support programme
• Cycle to work scheme
• Market leading policies to help you through life's big moments

A place you'll belong

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and how we work.

We are proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need adjustments during the recruitment process, we'll support you.