Customer Team Leader
Posted 4 days 16 hours ago by Co-op Digital
Customer Team Leader
Location: High Street , Melrose, TD6 9RU
Pay: £14.48 per hour
Contract: 26 hours per week + regular overtime, permanent contract, part time
Working pattern: A mix of opening shifts, middle shifts, and closing shifts. At least 2 shifts will be closing and at least 1 will be at the weekend. We're happy to discuss your availability further at interview.
30% colleague member discount in store - see below for more benefits
You must be aged 18+ to authorise age-related sales
Join us as a Customer Team Leader and take the next step toward managing your own store.
As a Customer Team Leader, you'll lead a small team in a fast-paced Co op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers.
Why this job matters:You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll be a champion for Co op membership, helping to drive the growth of our unique business.
What you'll do- Own the day-to-day running of the store by leading the team on your shift
- Motivate, coach, and support your team to deliver great service and efficient operations
- Work hands on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
- Support store performance through merchandising, stock accuracy, and HR processes
- Champion Co op through community engagement and membership growth
We're committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you need to bring;
- Passion for people and leadership
- The ability to work flexibly and lead by example
- Skills in retail, merchandising, or team management (experience not essential)
At Co op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:
- Full training and career development resources
- 30% discount on Co op products in store
- Flexible access to your pay as you earn it
- Up to 10% pension contributions