Customer Team Leader

Job Details

Customer Team Leader

Location: 4-6 Redbrook Lane, Rugeley, WS15 1AB

Pay: £14.48 per hour

Contract: 20 hours per week + regular overtime, permanent, part time

Working pattern: Closing shifts from mid afternoon through to late evening and close, with flexible availability across the week to include at least 1 weekend shift (either Friday after 6pm, any Saturday shift, or any Sunday shift).

30% colleague member discount in store.

You must be aged 18+ to authorise age related sales.

Responsibilities

• Own the day to day running of the store by leading the team on your shift.
• Motivate, coach, and support your team to deliver great service and efficient operations.
• Work hands on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members.
• Support store performance through merchandising, stock accuracy, and HR processes.
• Champion Co op through community engagement and membership growth.

Qualifications

• Passion for people and leadership.
• Ability to work flexibly and lead by example.
• Skills in retail, merchandising, or team management (experience not essential).

Benefits

• Full training and career development resources.
• 30% discount on Co op products in store.
• Flexible access to your pay as you earn it.
• Up to 10% pension contributions.
• 36 days of holiday (pro rata, including bank holidays).
• 24/7 access to GP appointments and colleague support programme.
• Cycle to work scheme.
• Market leading policies to help you through life's big moments.

Equal Opportunity

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.