Customer Team Leader

Customer Team Leader

Location: St Saviours Road, Bath, BA1 6RT

Pay: £14.48 per hour

Contract: 16-39 hours per week plus regular overtime, permanent contract, part time

Working pattern: a mix of opening, closing, and mid day shifts with flexibility across the week, including at least 2 evening shifts and 1 weekend shift (Friday after 6pm, any shift on Saturday, or Sunday). Availability can be discussed at interview.

You must be aged 18+ to authorise age related sales.

Why this job matters

You'll keep our shelves stocked and support sales, helping us offer more choice and exciting new services to our customers. You will be a familiar face in the community, get to know customers, support local and national charities, and champion Co op membership to help grow our business.

What you'll do

• Own the day to day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands on on the shop floor and tills, and in our in store bakery, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co op through community engagement and membership growth

What you'll need

• Passion for people and leadership
• The ability to work flexibly and lead by example
• Skills in retail, merchandising, or team management (experience not essential)

Benefits

• Full training and career development resources
• 30% discount on Co op products in store
• Flexible access to your pay as you earn it
• Up to 10% pension contributions
• 36 days of holiday (pro rata, including bank holidays)
• 24/7 access to GP appointments
• Colleague support programme
• Cycle to work scheme
• Market leading policies to help you through life's big moments

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We are proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria. If you need any adjustments during the recruitment process, we will support you.