Customer Team Leader

£14.48 to £14.48 per hour, 30% colleague member discount

About this job

Customer Team Leader - 229 Broadgate, Grasmere, LA22 9TA

Pay: £14.48 per hour

Contract: permanent (39 hours per week + regular overtime), full time with varied shifts (store opening, afternoon, late evening, weekends - discussed at interview)

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.

30% colleague member discount in store.

You must be aged 18+ to authorise age-related sales.

Responsibilities

• Own the day-to-day running of the store by leading the team on your shift.
• Motivate, coach, and support your team to deliver great service and efficient operations.
• Work hands on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members.
• Support store performance through merchandising, stock accuracy, and HR processes.
• Champion Co op through community engagement and membership growth.

Qualifications & Experience

• Passion for people and leadership.
• The ability to work flexibly and lead by example.
• Skills in retail, merchandising, or team management (experience not essential).
• Experience in a fast paced retail environment is desirable.

Benefits

• Full training and career development resources.
• 30% discount on Co op products in store.
• Flexible access to pay as you earn it.
• Up to 10% pension contributions.
• 36 days of holiday (pro rata, including bank holidays).
• 24/7 access to GP appointments and colleague support programme.
• Market leading policies to help you through life's big moments.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We are proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.