Customer Support Specialist (Tech & AI)

Applied Systems UK, based in Belfast, is hiring a Customer Support Technician to join our Customer Experience Team. You will help customers over phone, email, and chat with questions about our insurance software, hardware, or related products, requiring attention to detail and strong problem-solving and communication skills.

This role emphasizes end-to-end ticket ownership, rapid, high-quality support, documenting cases, and collaboration with the team to build product expertise.