Customer Support Specialist, Swedish Speaking

Customer Support Specialist, Swedish Speaking

London, UK

Job Description

As a Customer Support Specialist, your primary responsibility will be front line support for Customer Administrators of our solutions.

Typical support requests may include answering product how-to questions, assisting customers with system configuration changes and troubleshooting technical issues.

What you'll get:

• Meaningful Purpose. Your work helps organisations operate with integrity and protect their people.
• High-Performance Environment. We move with urgency, set ambitious goals, and expect excellence.
• Candid, Supportive Culture. We communicate openly, challenge ideas-not people, and value teammates who embrace bold thinking and continuous improvement.
• Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success.
• Rewards for Results. We provide clear, competitive compensation designed to recognise measurable outcomes and real impact.

What you'll do:

• Accurately and efficiently manage customer support requests via phone, email and customer portal within service level agreement requirements.
• Manage technical escalations with consistency and care.
• Diagnose, prioritise and troubleshoot customer issues through to resolution.
• Develop a complete understanding of customer's needs and problem to assist with system configuration changes that meet their expectations.
• Educate/train customers on solutions with the goal of helping them achieve their objectives with our systems.
• Leverage your product and platform knowledge to identify potential system and customer relationship enhancements, including upsell opportunities within existing customer base to optimise customer system performance.
• Interpret and communicate specialised technical material into information usable by customers.
• Establish project tasks, related timelines and update NAVEX's CRM.
• Work with cross-functional teams to ensure customer objectives are met, including customer input communications to product development.
• Manage confidential and proprietary customer information.

What you'll bring:

• 2+ years of experience in a customer service or customer support role preferred.
• Fluent in Swedish and highly proficient in English.
• Proficiency in Windows and Microsoft Office, and a general understanding of website functionality and related technologies.
• Proficiency in updating and managing CRM; Salesforce preferred.
• Strong technical aptitude with general understanding of website functionality and related technologies.
• Ability to learn and assimilate new information quickly.
• Ability to evaluate and define customer and system needs.
• Ability to work within a team environment to achieve results.
• Attention to detail with excellent planning, follow through, reliability, organisational skills, and ability to define and deliver on priorities.
• Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through.
• AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes.
• Fuel performance and outcomes. Leverage your job competencies and champion NAVEX's core values.

Our side of the deal:

• We'll be clear, we'll move fast, and we'll invest in your success.
• The starting pay for this role is 35,000 GBP. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.