Customer Support Specialist (Spanish Speaking)

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

Job Title

Spanish Speaking Customer Support Specialist, EMEA - Dublin

Responsibilities

• Handle a high volume of inbound requests by phone, chat, and email, ensuring an effortless customer experience.
• Advocate for the value Clio provides and become an expert in all of Clio's features and functionality.
• Methodically troubleshoot technical product issues, reproducing and coordinating resolutions with Technical Escalations, Product, and Customer Success teams.
• Confidently answer questions, provide advice, train users, and proactively solve customers' next challenges to help them maximize Clio usage.
• Add to our knowledge base, consistently check for quality, and coach users in the usage of self serve resources.
• Capture feedback on the product for use by the Product team.
• Contribute to personal and group projects to improve service delivery and processes across the department.

Qualifications

• Full professional proficiency in Spanish (written and verbal) is required.
• Ability to connect with a wide range of people and enjoy working with customers of all skill levels and personality types.
• Excitement about finding and solving new and complex problems.
• Patience, compassion, and understanding.
• Curiosity to continuously improve and learn.
• High capacity for multitasking and prioritizing in a fast paced environment.
• Tech savvy with enthusiasm for learning new platforms.
• Excellent writing skills, producing professional tone with minimal grammatical or spelling errors.
• Strong verbal communication skills, able to express yourself clearly, concisely, and empathetically.
• Self driven attitude and willingness to take initiative to grow your skills.
• Fun, outgoing, and engaging personality that thrives in a cohesive team.

Bonus Points

• Customer focus at your core and eagerness to build a career helping clients succeed.
• Experience working with web based/SaaS applications.
• Familiarity with Service Cloud or similar CRM software.
• Knowledge of legal or other professional service industries.
• Proficiency in Google Suite and Microsoft Office.
• Proficiency with Windows and/or Mac operating environments.

Compensation & Benefits

• Competitive, equitable salary (€38,200 - €45,000 - €51,800 EUR) with mid band hiring and room for growth.
• Top tier health and dental benefits.
• Hybrid work environment with local Clio teams expected in office at least twice per week.
• Flexible time off policy.
• Pension contribution.
• Clioversary recognition program with special acknowledgment at 3, 5, 7, and 10 years.

EEO & Accessibility

We believe that different perspectives, skills, backgrounds, and experiences result in higher performing teams and better innovation. We are dedicated to diversity, equity, and inclusion, and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process; please let us know if you require any assistance.