Customer Support Specialist (m/f/d)

paper republic is one of the world's fastest growing brand of premium notebooks and leather accessories. We design, produce and ship our notebooks directly to 300.000 customers worldwide through our own ecommerce website. We are a dynamic international team with over 140 people with more than 35 nationalities who like to develop and implement ideas together. Based in the heart of the 9th district in Vienna, paper republic HQ spreads over 1000sqm, bringing together production, warehouse, office and shop in the first district, making it a unique, fun and beautiful place to work.

• You'll manage daily email correspondence with customers, providing prompt and thoughtful responses
• You 'll support the resolution of customer issues or complaints, whilst ensuring outstanding customer satisfaction
• You'll create personalized customer experiences through empathetic advice, detailed product explanations, and tailored recommendations.
• You'll actively manage customer relationships by following up on inquiries, collecting feedback, and responding promptly to suggestions or concerns.
• You'll use insights gained from customer interactions to help improve and develop our products.
• You'll collaborate closely with team members to achieve and exceed service goals.

• Ideally, you have prior first experience in customer service
• Having experience with Shopify or Gorgias is a plus
• You are communicative and remain friendly and professional during stressful situations
• You remain calm, flexible, solution-oriented and have an eye for detail
• You are structured, reliable and detail-oriented
• You have excellent communicational skills in English. German or French is a plus

• A fulfilling role in a young, innovative and international team
• Integration into a dynamic, fast-growing company, where every day brings new opportunities and challenges
• Unique paper republic workspaces in the heart of Vienna, shared with our manufacturing, design and retail teams
• Happiness events, summer parties, after-work events, brunches and outings
• Employee benefits (e.g. meal subsidies of up to 90€ per month, public transportation ticket, myClubs membership at a reduced rate, 50% discount on all of our products, and much more!)
• A gross monthly salary of €2,200.- for 40 hours/week, with room for negotiation based on education and experience

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