Customer Support Specialist

Please enter your search criteria below and select Search. To search for more than one item in a list, select the multiple criteria required using the keyboard keys 'Ctrl' or 'Shift'.

Location Liverpool Support Centre

Basis Full time

Job profile for Customer Support Specialist

Customer Support Specialist Job details

Contractual hours 37.5 Basis Full time Region L30 4AB Package A wide variety of company benefits from our Perk Central platform employee discounts on jewellery and travel money, cycle to work scheme, season ticket loans to support your travel and many many more Job category/type Loan Centre Date posted 16/07/2026 Job reference REQ2277

Job description Customer Support Specialist - Auction Support

Department: Central Support Team
Location: Liverpool Support Centre (Hybrid Working)
Contract: Permanent
Hours: 30 Hours Per Week
Salary: Starting from£12.75 Per Hour £24,863 (pro rata if applicable)

Are you passionate about delivering excellent customer service and helping customers achieve the best possible outcomes? We're looking for a Customer Support Specialist to join our Auction Support Team (AST).

In this role, you'll support customers whose pledged items are approaching auction, providing guidance, information and practical solutions. You'll work closely with customers, stores and internal teams to ensure customers understand their options and receive the support they need.

What You'll Do

• Contact and support customers whose items are due for auction.
• Provide information on auction processes, dates and available options.
• Assist customers with payments through approved payment channels.
• Support customers experiencing changes in their circumstances.
• Identify vulnerable customers and escape or signpost them to appropriate support.
• Liaise with stores and internal teams to achieve the best customer outcomes.
• Recommend suitable solutions based on individual customer needs.
• Provide feedback and identify opportunities for service improvement.

What We're Looking For Essential

• Strong written and verbal communication skills.
• Excellent customer service skills.
• Knowledge of company products.
• Ability to remain calm under pressure.
• Excellent attention to detail.
• Professional and friendly approach.
• Ability to work to targets and deadlines.
• Strong team-working skills.

Desirable

• Knowledge of the Financial Services industry.
• Understanding of FCA expectations and Treating Customers Fairly principles.
• Understanding of dealing with vulnerable customers.

Working Pattern

• 30 hours per week
• 3 midweek days: 9:00am - 5:30pm
• 2 in 4 Saturdays: 9:00am - 6:00pm
• 1 in 4 Sundays: 10:00am - 4:00pm

Hybrid working applies.

If you're empathetic, customer-focused and enjoy making a difference to customers, we'd love to hear from you.

EST 1897,H&T, H&T Asset Finance, H&T Finance, H&TJewellery, H&T Money, H&T Pawnbrokers, handt.co.uk, and Harvey & Thompson Limited aretrading names of Harvey & Thompson Limited. Registered inEngland and Wales No. and VAT number .Registered office: Times House, Throwley Way, Sutton, Surrey SM14AF Authorised and Regulated by the Financial Conduct Authorityfor Consumer Credit (please note that Cheque Cashing, FX, retailpurchases and sales are not regulated by the FCA). Our FirmReference Number is 677994 and we can be found on the FinancialServices Register. Members of the NPA (member no.000351), CCTA(member no.CCTA501), and CSA (member no.845).