Customer Support Specialist

Location: Warwick, UK, hybrid 2-3 days in our Warwick office

About the Role

Moasure is a technology company with a unique and innovative product. With a focus on innovation and excellence, we are changing the way many industries measure in their day-to-day business.

We're looking for a Customer Support Specialist who will be the first point of contact for customers and play a vital role in delivering an outstanding customer experience. You will support users in getting the most from their Moasure device and app, ensuring they can measure accurately, confidently, and efficiently.

You will handle a wide range of enquiries and act as the voice of the customer internally. Your insights and feedback help improve our product, processes, and overall customer journey.

Key Responsibilities

• Responding to customer queries via email or on social media platforms
• Prioritizing daily customer support queries and providing timely resolutions
• Handling technical inquiries from non-technical users with clarity and expertise
• Working towards achieving an excellent first-time resolution for customers
• Adapting to the growing needs of our global business
• Working UK hours with flexibility to work evening/weekend hours depending on business needs. We operate a Hybrid Working Policy which means 2 days in the office (Tues and Wed) and remaining days at home
• Excellent verbal and written communication skills in English
• Demonstrated ability to comprehend technical queries and provide effective solutions

Qualifications

• Previous experience in a customer service role
• Strong organizational, time management and problem-solving skills
• Experience in a digital environment (e.g CRM System, online tools, and Office365)
• Proven track record of generating sales leads
• The ability to travel and attend Trade Shows
• Previous experience working for an e-commerce brand
• Familiarity with email customer service for technical products/brands
• Knowledge of CRM systems, particularly Zendesk/Shopify
• Comfortable engaging with customers via phone calls
• Experience in handling customer queries through phone calls
• Familiarity with technology-related products and services
• Proficiency in another European Language desirable (but not essential)

Benefits

• The opportunity to work in a dynamic, innovative environment.
• Hybrid working arrangements.
• A benefits package including Pension; Comprehensive healthcare through AXA; 24/7 On-line GP support
• A supportive team culture with regular team events and professional development opportunities
• Discount schemes including software services discounts
• Free car parking on-site
• Our monthly Moasure munch event - a free lunch with the whole team from across the business.

Please note: We cannot offer visa sponsorship.

We do not accept speculative CVs from recruitment agencies.