Customer Support Specialist
Posted 1 day 21 hours ago by Verto People, Ltd.
Customer Support Specialist / Technical Support Specialist / Customer Service Representative required to join a growing company based in Marietta, GA.
Customer Support Specialist / Technical Support Specialist / Customer Service Representative will be responsible for providing exceptional customer service and technical support across multiple channels.
Customer Support Specialist / Technical Support Specialist / Customer Service Representative will be proactive, detail-oriented, and thrive in a fast-paced, team-oriented environment.
Package & Location
- $45k - $56k
- Based in Marietta, GA - On-site, Full-Time
- Benefits package including health, dental, and vision insurance
- 401(k) retirement plan
Customer Support Specialist / Technical Support Specialist / Customer Service Representative Responsibilities
- Provide timely and professional support to customers via phone, email, chat, and in-person.
- Analyze customer feedback to identify recurring issues and suggest improvements.
- Collaborate with sales, product, and technical teams to address customer needs effectively.
- Maintain strong knowledge of company products and services to deliver accurate guidance.
- Follow up with customers to ensure complete resolution and satisfaction.
Customer Support Specialist / Technical Support Specialist / Customer Service Representative Requirements
- Proven experience in customer support, technical support, or a related role.
- Hands-on experience in troubleshooting technical issues.
- Excellent interpersonal, written, and verbal communication skills.
- Strong analytical and problem-solving skills with keen attention to detail.
- Ability to work collaboratively in a team-oriented environment.