Customer Support Specialist

Customer Success & Operations Specialist Vitruve Madrid (Hybrid)

About the role: We're looking for a highly motivated Customer Success & Operations Specialist who will play a pivotal role in ensuring smooth operations and exceptional customer experiences at Vitruve. This position is ideal for someone who is proactive, organized, and eager to grow within a dynamic startup environment.

What you'll do:

• Manage customer communication via email, chat, and other channels.
• Process and track customer orders, create shipping labels, and coordinate closely with the warehouse and assembly line.
• Monitor inventory levels and manage stock reports.
• Handle product dispatch from the office during warehouse closures or vacations.
• Manage and update customer data in HubSpot, including follow-ups on demos, repairs, and replacements.
• Help with office organization

Must-haves:

• English proficiency (C1 or above), essential for communication and reporting.
• Degree in Business Administration, Management, or related field.
• 1-2 years experience in similar roles.
• Experience with tools like HubSpot, Sendcloud, and Shopify (highly valued).
• Excellent organizational skills, independent, and solution-oriented.
• Strong desire to learn and develop professionally.
• High customer service skills
• Microsoft office

Bonus skills:

• Communication and Reporting
• Tech oriented person
• Previous experience as an Office Admin in SaaS or digital startups.

Perks and Benefits:

• Hybrid work environment (Work from home on Fridays, whole month of July and August)
• Flexible working hours
• Cobee benefits card (meal vouchers, transportation)
• Casual dress code
• Competitive salary (Negotiable, based on experience)
• Opportunities for professional growth within a vibrant startup culture

Who we are: Vitruve was founded in 2017 by Oscar Repiso and Iker Zubizarreta, driven by their passion to optimize athletic performance through technology. Recognizing a gap in affordable, reliable, and personalized sports performance tracking tools, they developed the Vitruve device, now used globally by elite athletes and prestigious teams such as Stanford University, UCLA, Paris Saint-Germain, and top-ranked tennis players.