Customer Support Specialist - Newbury

Overview

Hybrid Customer Support Specialist - 12 month maternity leave contract based in Newbury, UK. Hybrid requires a minimum of 2 days per week in office.

Stryker is one of the world's leading medical technology companies, dedicated to improving healthcare through innovative Orthopaedics, Medical and Surgical, and Neurotechnology and Spine solutions.

What You Will Do

• Offer a professional communication link between Stryker and our customer base for the placing of orders, raising of queries, requests of information and general support.
• Provide a high standard pro active support facility to Sales Representatives and Technical Services engineers.
• Seek opportunities to improve the service provided for external and internal customers.
• Actively promote and support Stryker's Sales Activities.
• Use the wider Customer Logistics team as a resource when required.
• Support Stryker's services as a sales tool.

What You Need

• Proven communication and writing skills.
• Customer care experience.
• Computer skills.
• Travel percentage: 0%.

Work Flexibility

• Remote - majority to 100% of time from an alternate workplace.
• Field based - majority to 100% of time at customer facilities with a set territory or travel boundary.
• On site - 100% at a Stryker facility, with possible ad hoc flexibility.
• Hybrid - consistent time between an alternate workplace and a Stryker facility, with onsite expectations defined by manager.