Customer Support Service Specialist

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth.

Company

Boeing Defence United Kingdom (BDUK), a subsidiary of The Boeing Company, provides design and sustainment support services to multiple rotary and fixed wing aircraft including AH-64E, CH-47, C17, P8-A and E-7. BDUK employs over 2,000 people across the UK at numerous sites and is experiencing solid organic growth.

Job Summary

We are looking for an experienced engineer to provide Type Airworthiness and Integrity Management Support for the UK Apache AH-64E as a Customer Support Specialist (6S1V). This hybrid role supports BDUK colleagues and the customer at Middle Wallop, Yeovil and Bristol sites.

Key Responsibilities

• Generate engineering solutions for the DT Engineering Authorities to address airworthiness, maintenance and sustainment issues for the UK AH-64E fleet.
• Maintain and update airworthiness records and tasking within RESOLVE and other relevant MoD systems (e.g. GOLDesp).
• Undertake independent pre-release verification reviews of ADS updates, ensuring correctness to approved changes and raising issues to the ADS team and EA prior to formal release.
• Attend and actively participate in Integrity Management meetings and ADS review boards when requested.
• Conduct technical research and lead analytical investigations into technical issues; develop interim and final engineering recommendations and perform associated analysis when requested.
• Ensure all submitted work complies with MAA, MoD, DT policy, MAM, MAA Regulatory Publications, Defence Standards and SI(T).
• Coordinate between CAMO, Engineering Authority, Air Systems Coordinating Design Authority, technical authors and BDUK teams to deliver engineering outcomes.
• Review and improve technical content, structure and readability of manuals, IETMs, RPSTLs, TMs, Service Modifications, Technical Instructions, Product Notifications and other publications using the approved amendment process.
• Provide mentoring and technical guidance to junior engineers.
• Support continuous improvement, cost reduction initiatives and employee engagement activities.
• Perform "over and above" tasking to maintain and improve engineering standards across Boeing functions as needed.

Essential / Basic Qualifications and Requirements

• HNC in Engineering (minimum) or demonstrable experience.
• Eligibility to obtain UK SC Security Clearance.
• Extensive practical experience in aircraft maintenance, support engineering or equivalent sustainment experience (preferably rotary wing / AH-64 Apache).
• Knowledge of UK MOD / Army aircraft maintenance policies, processes, organisation and constraints, with practical MoD project experience.
• Understanding and experience with MAM, MAA Regulatory Publications, Defence Standards and SI(T).
• Experience with MoD RESOLVE and GOLDesp systems.
• Strong ability to analyse and interpret engineering product data (drawings, part lists, supplier data, wiring diagrams and schematics).
• Proven experience applying engineering principles to develop technical solutions to operational, maintenance and quality problems.
• Strong customer focus and stakeholder engagement skills; effective communication with MoD, maintenance organisations and internal Boeing teams.
• Competence in managing configuration and maintaining document archives and data files.

Preferred Qualifications and Experience

• Significant AH-64 Apache (Mk1, D or E) or rotary wing depth and fleet maintenance experience.
• Engineering degree and professional registration (CEng or IEng).
• Proficiency in Microsoft Office (MS Word and Excel) tools.
• Previous experience collaborating with dispersed teams and Design Organisations (DO) interfaces.

Key Competencies and Behaviours

• Attention to detail with a first time quality mindset.
• Collaborative team player who prioritises team and organisational goals.
• Analytical problem solver with good judgement and a safety first outlook.
• Able to apply basic financial awareness (cost and schedule variance analysis) to engineering decisions.

Working Conditions and Travel

• Hybrid on site working across BDUK sites (Middle Wallop, Yeovil, Bristol).
• Occasional travel to customer and Boeing sites in the UK.

The Boeing Benefits Package

• Competitive salary and annual incentive plans.
• Continuous learning - develop the mindset and skills to navigate whatever comes next.
• Success as defined by you - tools and flexibility to make a meaningful impact, your way.
• Diverse and inclusive culture - embraced for who you are and empowered to use your voice.
• 23 days plus UK public holidays and a winter break between Christmas and New Year.
• Pension plan with up to 10% employer contribution.
• Company paid BUPA medical plan.
• Short term sickness: 100% pay for the first 26 weeks.
• Long term sickness: 66.67% of annual salary from 27th week.
• 6 month life insurance.
• Learning Together Programme to support on going personal and career development.
• Access to Boeing's Well Being Programs, tools and incentives.
• 6 weeks paternity leave.

Relocation

This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.

Work Authorization

This requisition is for a locally hired position in the UK. Candidates must have current legal authorisation to work immediately in the United Kingdom. Boeing will not sponsor immigration or labour for any applicants. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.

Security Clearance

This position requires the ability to obtain United Kingdom Security Check. The successful candidate will be expected to undergo a Security Clearance Process, requiring 5 years uninterrupted residency in the UK prior to applying.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

Not a shift worker (United Kingdom).

Equal Opportunity Employer

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to race, colour, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law. We are a Disability Confident Committed employer and welcome applications from candidates with disabilities. Applicants are encouraged to share any accommodations required during the recruitment process: conducting interviews in accessible locations, encouraging the use of assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

Application Deadline

Applications for this position will be accepted until Jun. 18, 2026.