Customer Support Representative

We are seeking a Customer Support Representative based from our retail depot in Shrewsbury to actively support our customer base throughout the West Midlands and South West. The successful candidate must be customer-service oriented and able to consult clients on how to improve their operations. The role involves proactive customer contact, building lasting relationships, and selling spare parts and services, and supporting decisions around machinery and maintenance.

• To cultivate long lasting relationships, develop trust, and be a true consultant to our customers based upon their individual needs.
• Represent and promote products and/or services to existing and new customers throughout the responsible area.
• Seek to engage with customers, building rapport and understanding their needs and offering effective solutions accordingly.
• Provide robust customer service with a positive attitude to ensure the highest customer satisfaction is upheld.
• Co ordinate and deliver after sales solutions, that may include assisting with on site machine setup, inspection, field optimisation and the training of machine operators.
• Responsibility for the follow up of machinery and services throughout their life cycle.
• Actively work with customers to promote the growth of GRIMME's after sales business with a focus on customer business requirements.
• Work as a team player, willing to help in any area of the business as required.
• Integrate across all departments to ensure our customer's experience is maximised.
• Grow the use and benefits of mygrimme and GRIMME telematics / iSystems to ensure customers can maximise their machine's cost effectiveness.
• Promotion of the brand, always ensuring a high level of customer service and satisfaction.
• Any other duties as and when required by Management that are reasonable and within the capabilities of the person and aimed at achieving the company's objectives and goals.

• Multi tasking effectively is a must, as well as staying organized and able to operate efficiently during busier periods and with heavy workloads.
• Comfortable using Word and Excel.
• Excellent oral and written communication skills.
• Farm management / operations, agronomy, or agricultural engineering experience, with experience in the potato industry a benefit.
• Additional hours may be required to maximise customer service and achieve/surpass annual objectives.
• Full UK driving licence and adherence to Company 'Driving for work' policy.
• The ideal candidate must be able to complete all physical tasks involved, with light to moderate lifting sometimes being necessary (up to 20 kg).
• Demonstrable effective communication skills, with experience of developing tailored business solutions being beneficial.
• A basic understanding of machine operating principles, and pressures faced within the agricultural industry.

• Supportive family owned business: Join a company that values its people.
• Health benefits: Medicash Health Cash Plan, including an Employee Assistance Programme.
• Financial wellbeing programme: Includes childcare salary sacrifice.
• Life assurance: Up to 4 your salary.
• Performance bonus: Based on both individual and company performance.
• Generous holiday entitlement: 24 days annual holiday + bank holidays, and an extra day off for your birthday!
• Pension scheme: Salary sacrifice pension.
• Company vehicle: Including private mileage.
• Mobile phone: Company provided.
• Mental health support: Access to on site Mental Health First Aider.
• Cycle to work scheme: Encouraging sustainable and healthy travel options.
• Company events: Engaging in exciting company events, including Christmas.
• Company sick pay: Provides security.