Customer Support Manager - Lead a 6-Person Team (Hybrid)

Hozah is seeking a Customer Support Manager to lead a six-person team across two desks, handling around 1,500 tickets weekly. You will coach, monitor response times, and handle escalations, while collaborating with TechOps, Product, and Client Success to drive improvements.

You'll bring hands-on Zendesk experience, data-driven mindset, and a passion for automation to enhance operations. The role is based in Croydon with hybrid working and growth opportunities.