Customer Support Executive (12 Months FTC)

At IGD, we're proud to be a Great Place to Work, where our people are empowered to grow and inspired to lead. We invite you to join our support team as a Customer Support Executive.

What you'll do

• Respond to customer inquiries via phone, email, and AskIGD service promptly and professionally.
• Process sales orders accurately, ensuring correct product, service, and billing details.
• Onboard new users, resolve subscription issues, and facilitate web subscription setup to deliver a smooth experience.
• Maintain the CRM database, entering and updating customer information accurately.
• Resolve customer complaints and issues quickly, maintaining customer loyalty.
• Stay up to date on product, services, and industry trends to provide the best support.
• Collaborate with client success, Insight, and marketing teams to ensure a seamless customer experience.
• Manage a select group of accounts, supporting account based marketing programs to tailor service.
• Follow up with customers to confirm issues resolved, subscriptions managed, and overall satisfaction.
• Provide management with insight on customer feedback and process improvement opportunities.

What we're looking for

• Previous experience in customer service, sales order processing, or subscription management.
• A degree is desired but not essential.
• Experience using CRM software or customer management tools.
• Strong verbal and written communication skills.
• Ability to work efficiently in a fast paced environment and manage multiple priorities.
• Detail oriented with accuracy in processing orders and database updates.
• Proactive, self motivated, and focused on customer satisfaction.
• Professional, empathetic handling of difficult customer situations.
• Basic computer skills, including proficiency with Microsoft Office and CRM tools.

The rewards

We offer a market leading pension, a bonus scheme, the ability to buy and sell annual leave, and generous medical insurance. You will enjoy a strong work life balance and the flexibility to manage your time.

The location

Hybrid: a mix of home and office based work. We are based in an accessible location within the M25, about 20 miles from Central London.

EEO statement

We welcome applications from diverse candidates. Please discuss any adjustments you may require throughout the selection and assessment process.