Customer Support Executive - 6 months Fixed-Term Contract

Job Title: Customer Support Executive

Location: Middlebrook

Contract and working pattern: 6 month fixed term contract, hybrid working

What we're looking for

AG Barr are looking for a Customer Support Executive to join our Customer Service Team, based in Middlebrook. Reporting to the Customer Service Team Leader, the Customer Support Executive will provide a comprehensive Customer support service to Commercial Operations, Business Development Managers, and wholesale customer supply chain to ensure the effective day to day management of AG Barr products and deliveries.

The Customer Service team consists of the Customer Service Team Leader and 5 Customer Support Executives, and receives and processes wholesale customer orders each day.

The role of the Customer Support team is to process wholesale customer orders, ensuring that they comply with agreed trading terms for individual customers and to resolve any issues that arise from receipt of orders until order processing is complete.

Your responsibilities will include

• Liaising with our Customer Collaboration and Logistics teams to ensure customer delivery requirements can be met for any non standard orders or lead times.
• Liaising with our customers to ensure successful outcomes are delivered.
• Resolving customer order queries and complaints, ensuring that follow up action satisfies the customer order requirements at the lowest internal cost.
• Managing the stock cycle, working with the customer to resolve any matters that arise in relation to this.

What you'll bring

• Been educated to GCSE level or equivalent.
• Experience in customer service or support role.
• Good numeracy skills and be IT literate.
• Good communication and analytical skills, with the ability to work well in a team.
• The ability to adopt a flexible approach to resolve customer stock problems.
• A working knowledge of what makes good customer service, with the foresight and initiative to highlight orders that may cause availability issues further down the line.

What we offer

We believe in creating a diverse and inclusive culture where your voice can be heard. Our skilled, loyal and committed people are critical to the future success of AG Barr which is why we are continually investing in our employees to develop their talent.

We look after our employees by offering a competitive salary and benefits package which includes:

• Uncapped bonus linked to business performance
• Defined contribution Pension
• Up to 34 days holiday (depending on shift pattern)
• Flexible holiday trading
• Flexible cash pot to spend on benefits
• Healthcare Cash Plan
• Flexible benefits e.g. discounts & cashbacks, gym memberships, technology purchases etc
• Life assurance
• Save as you earn scheme
• Staff sales discount
• Free AG Barr products throughout your working day and staff sales
• Annual salary review
• Ongoing professional development and access to Learning and Development programmes and content

And much more!

We are an equal opportunities employer and happy to discuss any reasonable adjustments that may be needed for successful candidates with a disability, health or mental health condition.