Customer Support Engineer

Contract: 12 months (subject to extension).

Location: Amsterdam, Netherlands.

Salary: Not a constraint for the right candidate!

Experience: 8-10 years.

Your Profile & DNA:

We are seeking a highly skilled Customer Support Engineer with expertise in GE Smallworld PNI and magik to join our dynamic team. The ideal candidate should have a strong experience in GE Smallworld PNI and magik.

Roles & Responsibilities

• The Customer Support Engineer will be responsible for meeting business objectives by developing practical and innovative ways to identify and meet goals.
• Coordinating with cross functional teams and driving closure on customer issues raised on GE Smallworld products.
• Responsible for addressing customer issues and concerns with Smallworld applications.
• Installation of Operating system patches and other 3rd Party Software such as ONA, Data Center Management, etc.
• System configuration and installation of GE Smallworld suite of products.
• Picking up and installing fixes on live customer systems.
• Problem analysis, identification and resolution.
• Troubleshooting & debugging.
• Installation of Operating system patches and other 3rd Party Software such as ONA, Data Center Management, etc.

Qualification & Experience

• A Bachelor's or Master's Degree or equivalent.
• 5+ years of experience with GE Smallworld PNI, Core SW4, SW5, EO, GDO, GTO, GSS, GSA, DM, MES, NRM, K8.
• 5+ years of experience with magik, Java, VMDS & Oracle Database, SQL, shell scripting
• Ability to read and interpret logs & debug files.
• System configuration and Hands on Experience with installation of GE Smallworld suite of products.
• Must have experience in picking up and installing fixes on live customer systems.
• Proven track record of problem analysis, identification and resolution.
• Strong troubleshooting & debugging skills.
• MS office applications (Word, PowerPoint, Excel) and MS Outlook competency.
• Object-Oriented programming techniques, Oracle, and/or system administration, is a plus.
• GE Smallworld, Physical Network Inventory, Network Inventory Gateway, Electric Office, Electric Office Web, Gas Office, Magik.

Soft Skills:

• Excellent communication skills.
• Analytical skills.
• Interpersonal skills.
• Problem solving skills.
• Teamwork and collaboration skills.
• Negotiation skills while interacting with cross sectors- The drive, energy and initiative to achieve continuous improvement.

What do we offer?

If your profile matches the job requirement and you are interested to be presented to our clients, then please apply and don't forget to attach your updated CV in line with the JD!

This position is for 1 year with possibility of extension. We offer competitive Gross Salary in line with the market standard.

Besides that, we offer following benefits, such as:

• 20 days of holiday per year based on 40 hours
• Encourage Personal Development - Certification (Certification Charges reimbursed)
• Income Tax Return Filing
• We provide Visa Sponsorship for Candidate & Dependants
• Possibility of bonus

Who we are:

A2G Consulting also known as "A2G Technologies" is one of the fastest growing staffing companies in North Brabant region, Netherlands. We cater to Asia and Europe market focusing on high tech & non-high-tech clientele; headquartered in Eindhoven, Netherlands with a branch office in India (Bangalore & Pune) & Dubai. We successfully find a candidate and ensure that they get opportunities in line with their aspirations. We offer visa sponsorship for local & international candidates for career-enhancing opportunities. We strongly believe in equal opportunities and hence have a pool of resources with diversified ethnicity.

You will be deployed and work at one of our client sites.