Customer Support Advisor with French

Overview

French speaking Customer Technical Support - London

Ref: 5489F

Company Profile

Globally successful and rapidly expanding SaaS provider with offices in different parts of the world

Responsibilities

French speaking Customer Technical Support
Location: Central London
Hybrid work 2 days a week in the office past probation period
Salary: £33,000 per annum
Ref: 5489F

Main duties:

• Customer facing role where you will be engaging with clients daily to answer queries, troubleshoot issues, and provide guidance.
• This is a role which will provide you fantastic opportunities to progress within a company committed to supporting their staff to grow internally and rewarding talent and expertise.
• Graduate/Entry Level scheme - no previous experience required for this role.

The role:

• Provide customer support by resolving system user issues and addressing customer queries in a timely and effective manner
• Advise users on how to make the most of the system's functionality, offering guidance tailored to their specific workflows
• Assist customers in configuring the system to suit their business requirements, ensuring optimal use and alignment with operational goals
• Proactively gather feedback and ideas for new features and services to support continuous system improvement.
• Conduct on-site visits to assess system usage and identify opportunities to enhance efficiency and adoption
• Collaborate with internal teams to support the testing and validation of system releases, helping to ensure updates meet user needs and maintain high standards of quality

Candidate's Profile

• Fluency in French is essential (written and spoken)
• Achieved a 2:1 or above at Bachelor's-level in any degree subject (STEM preferred)
• Excellent A-levels, ideally including an A-level in Maths
• Good communication skills and ability to engage with customers in a positive manner
• Logical mindset and good problem solving skills
• Eager to progress and enthusiastic to learn and develop new skills