Customer Support Advisor

We're looking for aCustomer Service Advisorto join our friendly team. In this varied role, you'll be thefirst point of contactfor our customers, handling enquiries by phone, email, and post while delivering a professional and positive experience every time.

Some days you'll focus on admin tasks like logging documents and managing post; other days will be fast-paced with back-to-back calls. Whatever the day, your ability to stay accurate, empathetic, and motivated will make all the difference.

What you'll do:

• Handle customer enquiries with patience and professionalism
• Manage post, emails, and records with accuracy
• Support claims submissions and resolve issues before they escape
• Ensure confidentiality and GDPR compliance
  

What we're looking for:

• Clear and confident communicator with strong listening skills
• Attention to detail and problem-solving ability
• Positive attitude and adaptability for both repetitive tasks and busy call days
• Previous customer service experience (claims/complaints handling is a plus)

What You'll Get

• £24,023 annual salary
• 25 days holiday + bank holidays
  
• Hybrid working
• Paid parking
• Modern office with excellent facilities
• Great transport links
  

If you're motivated, adaptable, and enjoy helping people, we'd love to hear from you.