Customer Support Advisor

Salary & Benefits

£26,000 to £28,000 per year, free parking, private health insurance.

Contract: Permanent. Hours: Full time. Disability confident: No. Closing date: 19/08/2026.

About this job

Looking for a Monday to Friday insurance role where your customer service skills will really make an impact? A well established insurance company is looking for a Fleet Support Advisor to join its growing commercial team in Liverpool.

This is a fantastic opportunity for an experienced Customer Service Advisor or insurance professional to join a supportive business that offers genuine career development and long term stability.

Responsibilities

• Supporting a portfolio of fleet and commercial motor insurance clients.
• Handling customer and insurer queries by phone and email.
• Processing policy changes and maintaining accurate records.
• Building strong client relationships and delivering excellent customer service.
• Identifying opportunities to introduce additional insurance products where appropriate.

Qualifications & Skills

• At least 2 years experience in commercial insurance or insurance customer service.
• Fleet or multi vehicle insurance experience is an advantage.
• Ability to work independently and use own initiative.
• Strong attention to detail and good IT skills.
• A proactive, customer focused approach.

Benefits

• Competitive salary of £26,000 £28,000.
• Working hours Monday Friday, 9am 5pm; 23 days holiday plus bank holidays, increasing with service.
• Private medical cover and Death in Service (after probation).
• Pension scheme.
• Fully supported professional insurance qualifications and genuine career progression.
• Well being support and employee discounts.
• Friendly, supportive office environment in Liverpool.