Customer Support Advisor

Belfast, United Kingdom of Great Britain and Northern Ireland

Experience the power of a game-changing career.

Are you a natural communicator with a passion for helping others? Join our team as a Customer Support Advisor and play a key role in supporting the education sector.

Job Details

• Rate of pay - Hourly rate of £12.75.
• Location - 49 East Bridge Street, Belfast BT1 3NR
• Full time permanent position - Contracted to 40 hours paid production scheduled 7.30am - 8pm Monday to Friday and 9am - 7pm Saturday & Sunday
• Hybrid role - Onsite days Tuesday, Wednesday and Thursday
• Full time training provided.

As a Customer Support Advisor, you will provide personalised response via emails, phone and social media contacts to provide a positive viewer experience through efficient, friendly and high-quality responses.

Responsibilities

• Handling E-Mails, posts, and calls from viewers.
• Categorising every viewer contact to ensure accurate reporting.
• Dealing with variety of queries such as on demand/online streaming, technical issues, complaints, engineering & programme scheduling.
• Logging feedback & complaints on current events, documentaries & daily news.
• Handling sensitive queries from viewers around emotive programming & providing the help & support options given during or after this.

Benefits

• Discount on car and home insurance with AXA!
• Refer a friend incentive.
• Employee Assist Program-a range of support and resources, accessed free.
• Wrkitplatform-access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources.
• Free healthcare coverfor you and your dependents with pension (after one year)
• Employee Stock Purchase Plan (ESPP)allowing you to buy Concentrix stock (CNXC)

Qualifications

• Minimum of 6 months in a BPO or contact centre environment, or recent college graduate.
• Ability to follow structured processes and use multiple systems confidently.
• Strong problem solving and multitasking skills.
• Patience, empathy, and a professional approach.

Concentrix is an equal opportunity employer.

Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Eligibility to work

In accordance with the United Kingdom's law, only applicants who are legally authorised to work in the UK will be considered for this position.