Customer Support Advisor

Customer Support Advisor

Location: Based in Broxbourne, Hertfordshire.

Contract: Full-time, 37 hours per week, 6 month fixed-term contract.

Salary: £29,573 - £32,860 per annum (pro rata).

Overview

We have an exciting opportunity for a customer service or call centre professional to support our customers as part of our dedicated organisation.

Responsibilities

In this role, you'll join our Property and Housing Services team and act as the first point of contact for customers engaging with us across various channels. You'll be the friendly face providing administrative support for housing enquiries and issues residents are experiencing. Supporting our teams to deliver great services, you will diagnose and log repairs, handle property queries and deal with every request in a polite and timely manner. You'll be the vital person coordinating repairs, processing payments and maintaining tenancy records, while facilitating access and security and ensuring compliance.

Qualifications

We're looking for someone with:

• Experience in a customer service or call centre environment
• Strong active listening skills and the ability to resolve issues effectively at first contact
• Excellent organisational and time management skills
• Strong written and verbal communication skills
• A basic awareness of safeguarding principles

Please note, the successful candidate will be required to undergo a basic DBS check, which we will cover the cost of.

Benefits

• 27 days' holiday per year plus bank holidays (pro rata for part-time colleagues)
• Buy and sell holiday scheme
• Cross-organisational bonus scheme
• Up to 12% pension contribution
• Life assurance cover
• Funded health cash plan or subsidised private medical insurance
• Discount vouchers
• Enhanced family leave
• Range of special leave
• Car loans, cycle to work and electric car lease scheme

Company

We're a social business based in Turnford and across southeast Hertfordshire, helping local people by renting or selling affordable homes. We offer services designed to help our customers live comfortably in their homes, and we work to keep our buildings and estates maintained, offering support when money becomes an issue or when people get older. Our mission is to make a sustainable, positive change to the housing crisis for our customers and communities.

Additional Information

The closing date for this vacancy is 14th April 2026. All our vacancies are open to flexible working arrangements, which may vary according to the needs of the business and our customers.

EEO / EDI Statement

We are a Disability Confident employer, which means we offer an interview to a fair and proportionate number of disabled applicants who meet the minimum selection criteria for the job.

We strongly welcome applications from underrepresented groups and groups identified as a priority within our strategy, including LGBTQIA+, Black, Asian and Minority Ethnic communities, applicants with disabilities and people under 30. We understand that some candidates may hesitate to apply unless they meet every requirement. While we're looking for people with the right skills and experience, we also value diverse backgrounds and transferable skills. If you meet most of the criteria and believe you'd thrive in the role, we encourage you to apply.

How to Apply

Please apply through the application portal.