Customer Support Advisor

We are looking for a friendly, professional and highly organised Customer Support Advisor to join our Business Support Team within the Estates and Facilities Helpdesk.

This is a varied and rewarding role where you will play a vital part in supporting the day-to-day operations of the University. As one of the first points of contact for both internal and external customers, you will provide a high-quality, responsive and efficient service, ensuring enquiries are handled accurately, professionally and in a timely manner.

You will thrive in a fast-paced environment where attention to detail, strong organisational skills and a genuine commitment to excellent customer service are essential.

Main Responsibilities

As a Customer Support Advisor, you will:

• Act as the first point of contact for the Estates and Facilities Helpdesk, answering maintenance calls and responding to a wide range of customer enquiries.
• Process building access requests in line with agreed procedures and service standards.
• Raise and manage orders on behalf of teams across the directorate.
• Provide cover and support for the University switchboard.
• Carry out a range of administrative duties, including data entry, maintaining accurate records and supporting the smooth running of daily operations.

This role offers an excellent opportunity to develop your experience across customer service, administration and operational support within a large and dynamic organisation.

What We're Looking For

We are seeking a reliable and confident individual with experience of working in a busy customer service or administrative environment. You will have a clear understanding of what excellent customer service looks like and be committed to delivering a consistently professional, helpful and welcoming service.

You will also demonstrate:

• Strong written and verbal communication skills
• The ability to organise, prioritise and manage a varied workload
• Confidence using IT systems, including Microsoft Office and internal systems
• A high level of accuracy and attention to detail, particularly when entering and maintaining data
• A positive, flexible and team-focused approach to your work

Questions to Consider

• Are you comfortable dealing with a high volume of enquiries each day?
• Can you remain organised and prioritise effectively when deadlines are tight?
• Are you confident following established procedures and working accurately?
• Do you enjoy working with a wide range of colleagues and customers in a busy environment?
• Are you comfortable learning new systems and adapting quickly when workloads change?

If you can answer "yes" to these questions, we would love to hear from you.

To apply:

If you have any questions about the role please contact Tracey Byrne at .

Please submit your CV and Covering Letter on the online portal

Manchester Metropolitan University fosters an inclusive culture of belonging that promotes equity and celebrates diversity. We value a diverse workforce for the innovation and diversity of thought it brings and welcome applications from all local and international communities, including Black, Asian, and Minority Ethnic backgrounds, disabled people, and LGBTQ+ individuals.

We support a range of flexible working arrangements, including hybrid and tailored schedules, which can be discussed with your line manager. If you require reasonable adjustments during the recruitment process or in your role, please let us know so we can provide appropriate support.

Our commitment to inclusivity includes mentoring programmes, accessibility resources, and professional development opportunities to empower and support underrepresented groups.

Manchester Met is a Disability Confident Leader and, under this scheme, aims to offer an interview to disabled people who apply for the role and meet the essential criteria as listed in the attached Job Description for that vacancy.