Customer Support Administrator

A leading business based near Wokingham is looking to recruit a Customer Support Administrator to join their team.

This is a really lovely job working in a great team of 11 in a really friendly working environment.

There maybe the opportunity to work from home 2 days a week after your training and probation.

Department Function.

Managing the customer clients.

Ensuring strong and lasting relationships with customers by being the liaison between the customer and company Internal Support departments

Processing repair orders

Managing service delivery

Development and presentation of Customer performance reports

Supporting the Sales and Business Development Team during the implementation of new customer programs

The role:

• Support the Customer Support Manager in handling the day-to-day operational aspects of the Customer / Supplier interface in a professional, diligent and responsible manner
• Work alongside the Customer Support Manager to ensure that Customer expectations and KPIs are met and, wherever possible, exceeded.
• Accurate and timely processing of incoming Supplier Quotations in-line with Customer KPIs.
• Update and maintain Inbound and Outbound information ensuring all information is complete and accurate.
• Support the Customer Support Managers in the processing of Customer Data, Status Lists and Customer Queries in line with Customer KPIs.
• Support the control and management of the Customer Mailbox - responding to all Customer issues and questions in a timely manner, escalating internally if required and, where necessary, proposing operational changes to meet Customer's evolving needs.

We are looking for candidates with:

• Ability to quickly and accurately enter data with excellent attention to detail. Experience using Outlook & Excel (or other similar packages).
• Strong time management and organisational skills and ability to co-ordinate workload under pressure.
• Customer focused with a commitment to customer satisfaction and ability to build strong working customer relationships.
• Good communicator and strong interpersonal skills.
• Able to address immediate customer and team needs in the context of overall company strategy.
• Good practical problem solving skills and the ability to make decisions when required or appropriate.
• Ability to handle all personal data
• Experience in excel and outlook

This role could suit someone looking for their first office role or someone with a wealth of office experience. The hours of work are 9-5.30pm Monday to Thursday and 9-5pm on Friday. The role is offering an excellent salary £25,000 to £28,000 + 25 days holiday, Free parking. Private medical and pension.